After Hours drop-off. I was charged for 2 extra days of rental including insurance due to not being able to drop off the vehicle after hours. First day was due to having to return the next day that the office closed at 4PM. Second day was charged because I couldn't make it until after the rental period and was charged for 24 more hours. When speaking with the person during checkout they said we would only be charged for 2 days but I received a pleasant surprise in my email stating I would be charged for the 3 full days. I called customer service to dispute the charges and they submitted a claim and told me that it would be unlikely I would be refunded any money. As someone who has used U-Haul my whole life, these business practices were very disappointing and really brings into question if I would ever use them again or refer business to them.
Moving Truck Rental in Portland, OR at Stor Room Mini Storage 181st
Moving to or from Portland, OR 97230? Get FREE truck rental rate quotes at Stor Room Mini Storage 181st.
Get FREE moving truck, pickup truck and cargo van rental quotes at Stor Room Mini Storage 181st
Pickups Small jobs
Cargo vans Small jobs
10' truck Studio to
1 Bedroom Apt.
15' truck 1 Bedroom Home
to 2 Bedroom Apt.
17' truck Home up to 2 bedrooms
20' truck 2 Bedroom Home
to 3 Bedroom Apt.
26' truck 3 Bedroom Home
to 4 Bedroom Home
Simply click on each moving truck shown above to view individual truck specs including: safety features, towing capacity, fuel economy and of course, the available space-per-truck size. Each rental truck is individually priced to help save you money, time and energy on your move to or from Portland, OR.
Cargo vans and pickup truck rentals in Portland, OR
U-Haul cargo van rentals and pickup trucks in Portland, OR are perfect for home improvement projects, deliveries and other small loads. Rent cargo vans or pickups to save money on local moving or deliveries. Cargo van and pickup truck rentals are popular with local business, college students and smaller housing moves in Portland, OR 97230. Our moving van rentals include air conditioning, rub rails to protect your belongings and come equipped with a hitch to tow a trailer rental.
- Interior rub rails in cargo vans
- Automatic transmission
- Air conditioning
- Gentle-Ride suspension
- Fuel-efficient V-8
- SRS/air bags
I was overcharged for a vehicle that I did not request
Everthing went very smoothly..My only suggestion would be t have a larger selection of vehicles if possible
I was unable to pick up my truck at the time I reserved it online because this location was closed until 10am on Sunday. This information was not provided when I rented my truck. Then when I used my phone to reserve the truck it would not allow me to use my phone number and so I had to go into the office and rent the truck from scratch. Please fix the online system!
Except for the receipt mixip it was a pleasure
Took a bit but there were 3 other people ahead of me.
There was no signage to indicate customer parking as per instructions on the website. There was no drop box for the key, the office was locked during business hours, had to slip the key under the door. A very confusing experience. Otherwise, good!
Kelly is awesome!!!
There was no after hours drop off available. I didn't know this ahead of time, so I drove there and was unable to drop off the truck. I had to return the next day, but they didn't open until 9am which meant that I was unable to return the truck by 8 am, and I was charged for another day! So I had to pay $50 extra. It was really frustrating.
It's a great location to where I live. Got good gas mileage. Rates were not overlay high, about as expected for what I did. Service as excellent. No issues whatsoever.
Nothing to improve I had nothing but a great experience here I appreciate all of the workers were nice and friendly and helpful thank you all
She told me the price would be $34, but she charged me $46. I will recommend to go there my friends.
The woman who helped us was so nice and helpful!
Provide a key drop box at this location.
When you give quotes online, include the entire cost, because I was quoted $95 for the rental and $14 for the insurance, when I physically got the truck, there were extra fees that were not in the original quote, the entire rental cost me $143
You're employee was the most delightful and helpful attitude. Her customer service was top notch.
Everything is perfect especially her customer service.
I was allowed to rent a truck after the hours the location was open. Because this location was gated, I couldn't return the truck or the key so I had to call customer service and return them the next morning. Picking up the key involved someone sliding it under a door and the return process was the same. We're living in strange times, but this was unpleasant and unprofessional in my opinion.
There was no lockbox available for us to drop our keys off. Although we were there during business hours no one answered the phone number listed on the door to get assistance. A random customer already inside had to help us get the attention of someone who worked there just for us to return the key.
Kelli was very helpful and nice even though covid has made face to face customer service impossible. She helped us very well over the phone.
The building is a WiFi dead zone!! It took a bit more time to access the online checkin and checkout.
Your on line pick up system really did not work. Your representative at the location had to get me logged in.
When I got the keys no one came out to inspect the vehicle with me, which is fine due to the virus but they also never game me a copy of any paperwork and didn't tell me how full the gas should be. When I came to return the van I heard the ladies in the office talking today at 5:30pm on May the 4th. The door was shut but it was open when I went to pick up the keys. There was a number on the door so I called it. The ladies inside were talking about a dog and ignored my first phone call. I had to call them again for them to answer and then instead of coming out to inspect the vehicle, they told me to slide the keys under the door and they would look at the van "as soon as they got a chance". All around shitty customer service at this location. I rented a box truck a few days prior and the gentleman who helped me at the Columbia location was super friendly and super helpful because I ran into issues with your online check in. You really need to step your game up I'll be looking elsewhere for rentals from now on.