I rented an appliance dolly, utility dolly and blankets with a truck. I submit the rental at 2 pm for a 5pm mobile pickup. When I picked up the truck none of the equipment was in the truck. I marked it as such. I intentionally returned the truck early so I could return the vehicle in the store, per the website, so I could address the discrepancy, which was still in my bill. The location staff said that if they helped me on their computer ( to fix a problem that they caused) they would have to charge me $20 and that if I picked up with mobile I had to return with mobile. Then they said I had to call customer service to get the rental cost removed. Customer service was kind and got the issue fixed but this place didn't even check their after hours pick up contracts to see if additional equipment was needed. It also appears the people live on site in the main office. It was like walking into their living room, but not in a homey kind way.
MELISSA S.
Godz Isle Auto Sales
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Portland, OR 97236
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 2.5 Average Customer Rating
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Andrew S.The moving equipment and supplies I requested were not made available to me and I haven't received a refund for not being able to use the stuff I paid for in advance and the uhaul was dirty from the moment we picked it up. There was mud in the drivers side.
EDWARD S.EZ to rent from & clean. Thank you. Good experience with this location.
Tyler C.It was tough to spot, and there's a sign on the wall saying that if the gas has been siphoned, you (the customer) will have to put gas in it to get it out of the lot. I mean, it's a solution, and I get it, but I wouldn't recommend it, i don't think.
Darcy M.