This location was wonderful. The U-Haul which was inside of a gas station had closed at 3P so one of the clerks had taken the keys and gotten all of my info so that in the morning when the U-Haul reopened they could get it returned for me. It was very nice of them doing all of that for me so I didn't have to keep the truck overnight and bring it back in the morning after a long day of driving and moving.
SAMANTHA V
Gilligans Twin Lakes Market
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Prescott, AZ 86301
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Customer Reviews
- 3.5 Average Customer Rating
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The location was closed when I dropped off the truck. I was not informed of this when I set up the rental. The self return process is vague and confusing. There were no instructions provided on how to start the self return, which took around thirty minutes to figure out. Has I been close to the drop off time I suppose I could have been charged for an additional day. Finally, I never got confirmation that I had done the self return correctly, and I hope that I will not be charged for some hidden fee or unknown mistake.
DAVID KI was supposed to receive a call and discount due to my experience and I have never been contacted. Poor customer service and I would not use this service again!
Brooke PI was moving from another state. Uhaul sent me a text to return the truck here. My rental was due Sat. at 1pm, but this location isn't open on weekends! Why would Uhaul send me here? The app allowed me to "self return", but it said to leave the keys in the ignition. The older gentleman working the gas part of the location, said DO NOT LEAVE THE KEYS IN THE TRUCK!!. They have lots of problems with a rehab center down the block. He showed me a lock box to leave the keys, but nothing communicated from Uhaul! It took about 20 minutes to complete the return, and I left not feeling good about leaving the truck there. Besides the fact that this location was almost twice as far from me as another location, the one I said I would return the truck to when I made the reservation, I never agreed to return the truck there. An unpleasant experience to say the least.
ROBERT LMatt did an excellent job and I appreciated his courtesy and attention to detail and to his no-hassle manner.
Kenneth G