The mobile app check in process is not at all quick nor convenient. It took me 20 minutes to get through all the prompts. The live agent only said one statement to me which was that they were verifying my information, and only after I reached out to them, which took them 12 minutes to do. Then they called my emergency contact with no prompt that they were doing so. I sat and waited so long through the check in process and its not at all acceptable I was on a time sensitive move. I will be rethinking utilizing u-haul or this feature in the future. It use to be so quick and painless to rent from u haul. Luckily the location had worked with me and gave me the keys to the van I was renting while I was waiting for the check in process to complete and the agent who had no communication. The location was great my u-haul experience was terrible.
Michael B
Mario's Auto Repair LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Reading, PA 19606
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Not overcharge. I returned the U-Haul 26 and a half hours EARLY. Dropped it off with the same clerk who I rented it from, who said he would check it out in 10 minutes. He waited until after 6pm, causing me to be charged for a 2nd day, which was not necessary. Customer service was unhelpful at best, and rude at worst.
PETER DThe location was closed when I picked up, so there was no one on site to assist when I had problems. The site is located on a very busy road and it is difficult to park in the very small spaces while traffic is racing by.
Nicole HGreat service at Mario's . Van was ready and practically new.
ERIC GNothing at all. My experience with them was family friendly and I will always choose them.
JOHNNY P