I had a fairly good experience with the local pick up site affiliated with U-Haul. I did have difficulty with U-Haul’s new policy of taking and posting photos of the rental vehicle. After 40 minutes and multiple attempts to do so, and data timing out before I could upload to their website, I finally called the U-Haul assistance number to have someone help me. This experience was very frustrating. I understand taking the photos protects me as the customer and renter, but is there an easier and less time consuming process that can be used?
MONICA H
Aqua Vitae Water Store
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Reseda, CA 91335
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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No changes necessary. Great service.
Andrea AGreat experience! They were very helpful !
Carol SLack of communication
CONSUELA PTerrible location. My equipment wasn't ready at my morning reservation time and the online agent told me to wait until the business opened. I do so and when I go inside they yelled at me before I even made it to the line. They asked me why I wasn't there earlier but their business hours said they open at 9. I was yelled at again because apparently they opened earlier just for me but I had no way to know that I had just got to waiting in the parking lot since my reservation time (830). I watched them yell at and belittle another customer in front of me who it was her first time using UHAUL. The people working there were clearly just overwhelmed and disorganized and blamed it on the customers. I'll never go there again.
Elise P