I think they were rude and I will never rent a U-Haul again
Brady H
Aqua Vitae Water Store
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Reseda, CA 91335
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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The owner was friendly and straightforward. Van was well maintained and with a full tank. Will come back here if I need a van again.
RAUL PI booked a truck at another facility. When I arrived the truck was there but not the keys. I had to drive further away from my home incurring additional cost. When I arrived at Aqua Vitae, the owner was rude and did not want to rent the truck. He said he had to make money and that U-haul only pays him 15%. He said I could take the truck for 4hours only. I explained I needed the truck for the evening and he yelled back “oh why, don’t you sleep?” This man needs to receive customer service training. It’s not the customer’s fault he may be experiencing financial hardship. He needs to understand that the individual opposite the counter could also be facing hardship.
CECIBEL IGreat Service .
WAYNE MI had a fairly good experience with the local pick up site affiliated with U-Haul. I did have difficulty with U-Haul’s new policy of taking and posting photos of the rental vehicle. After 40 minutes and multiple attempts to do so, and data timing out before I could upload to their website, I finally called the U-Haul assistance number to have someone help me. This experience was very frustrating. I understand taking the photos protects me as the customer and renter, but is there an easier and less time consuming process that can be used?
MONICA H