Customer service was excellent, they were very kind and helpful and insured I had a smooth sailing rental experience.
Isamar L
Aqua Vitae Water Store
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Reseda, CA 91335
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Person was rude and seemed like he didn’t want to help anyone.
Diego AI dealt with a lady. When renting without reservation, we went through the app on her phone. My move was quick and local so I felt I didn't need to add the optional insurance. She kept repeating that she felt nervous renting out the uhaul box van because they are new and I'm taking it without insurance. I assured her that I was moving within 5 miles and it shouldn't be an issue but she kept on saying that these were her vans/trucks and was nervous. When checking the fuel this is where another issue started. She said the fuel gauge was 1/4 full. When I got in the van it was less than that. I made here aware of it and she said from where she was looking at the gauge was at 1/4. I asked her if she can jump on and double check. She refused and continued to let me know I would get charged if it wasn't back at 1/4 fuel even though whoever had it before I rented it had gone below the 1/8 mark. I will definitely not be back at this specific location as the customer service was poor.
Genaro CI told them it would only be 20-30 miles driving, max, but they added an $89/day plan that included 100 miles plus an additiMax, 26 miles (??) in charges when i picked up. Then I had to wait a half hour when I returned the truck, having driven only 9 miles, for them.to fix it. They tried multiple times for me just to leave. Felt like they were hoping I'd go away and let them charge me the $80 more than I should pay.
Keith lNo comments as the place was closed when I returned the truck.
ANGELA H