Staff rude . Didn’t check equipment before renting to us, broken mirror , smoke smell , not clean Charged my card for gas after I replaced the gas , had a person they didn’t physically see on the rental receipt. Did not change my authorization card . Cussing , very unprofessional loud music in the store. The worst experience I’ve ever had to be honest .
Crystal C
Fast Link Wireless Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Richmond, VA 23224
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Poor signage made this location hard to find. Staff was unhelpful, and their computer was not working. I had to install the U-Haul app onsite and check myself out. It took a long time, and I would never use this location again.
Timothy BOnly Above Average because I have not used U-Haul in over 20 years and have no other basis to rank my estimation
Jeffery HMy dolly was not included but I was charged for it. I could not pick up the vehicle without saying that I had all the equipment when I did not. I am afraid I will be charged for not returning equipment when I never had it to begin with.
John TThis drop off location was very difficult to find as there was no signage; the only reason we knew it was the right place was because there were 2 other U-Haul trucks parked there. Additionally, the location didn't feel safe. As women, we were grateful to be dropping off the truck in daylight; if it were to be at night, or one of us were doing it alone, it could be problematic.
LYNDSEY H