Truck was not clean. Store overcharged me for mileage that I didn't drive. Had to get regional management involved to get my money back. Tried calling the store, but their mailbox is full, so it is impossible to get through to talk to anyone. This location needs to be shut down. They give U-Haul a bad name.
STEPHEN F
Roys Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Roanoke, TX 76262
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Customer Reviews
- 3.5 Average Customer Rating
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Clean the vehicle. Interior was dirty. Windshield was a hard to see through. Vehicle information centered indicated oil life was at 0%.
HAROLD SMy only complaint was the arbitrary addition of the insurance after I explicitly stated I did not want it in the reservation. The location added it without asking which is a very dishonest way of getting more money.
Jason WA bit unprofessional. Had a missed call/vm regarding my rental but the rep had no idea what I was talking about although he had just left a message and then driving back to California there was clearly an issue with the transmission. As we came to a light we were told by two different cars that our truck had smoke coming out. Brakes were metal on metal. For the amount of money I paid for this rental I wasn’t happy at alll.
STEVEN CThe only thing would be to give a heads up while renting that you need to call a number to get the lock code. There is no office to talk to anyone. I called the number and had a great experience there was just a confused couple before me.
Erik B