Found trailer door hard to open and close, bent track? Side rail cracked and floor D ring unusable. Office personal very very pleasant.FREDERICK M.
Moving Truck Rental in Rockford, IL at Value Plus of Illinois Inc
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Rockford, IL 61108
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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Rental trucks and UBoxes should be in one location.DONALD N.
It was awful and will do what I can to never use uhaul again. I would never recommend this place to anyone.ERIKA B.
The gentleman behind the counter was very professional, friendly and knew his stuff. A very good and pleasant experience. Thank you.WALEED S.
The agent was knowledgeable, helpful and offered tips for better use of the trailer.RONALD P.
I don't recall his name, but he was there for me on Memorial Day last minute for my move. Give that man a promotion. He saved my ass! Hispanic clean cut quick witted guy. 5stars thank you so muchZACKAREE H.
Smooth and easyCOLE M.
I was charged $19.00 for gas when I know I dropped the truck back off with the amount of gas I took the truck with. I will never do business with them again.MONICA W.
Keep on doing well your a winner.JAMES C.
Nothing, these guys ROCK \m/ (o_0) \m/ keep it up fellasLOGAN W.
I wanted to rent one 26' truck. At one point I ended up with three quotes for the same thing. A representative from Madison WI called me and helped clean up my account and at least got me back down to one. I had a terrible time with the app and site. My quote somehow was not linked with my account so I could not pull it up. I even tried the "Associate" feature with no luck. Eventually I was able to link it the night that I was supposed to pick up the truck. The after hours process seemed to be working fine until somehow my rental was being canceled. I received a message from a representative on the online chat. She had said my quote was being canceled because of a duplicate. I told her I was standing next to the truck working on getting signed in for the rental. She was able to fix the issue. I then got to the part where I needed to get the key. The pass code for the lock came up and I walked over to find the lockbox. I noticed the lockbox already had my code dialed in. I went to the box, opened it and no key. I spoke with a representative and they said they would call and I was to come back first thing in the morning. I arrived at 7:30 AM that morning, the time shown on the door as when they would open. The open sign was lit up but no one was around and the doors were locked. Another customer arrived at 7:40 AM. Doors were still locked, they left. At 7:45 a couple arrived to pick up their UHaul. No one there to let them in. I'm not sure what number they called but they eventually got a hold of a manger somewhere. By around 8 AM we were able to get in. The person at the counter said he was unable to do anything my rental. He did find the key right behind the counter with all the others. I pulled up my rental on my phone and it appeared that I had rented the truck already even though I hadn't completed the process the night before. I had left off with the step of retrieving the key but somehow the rental steps had been completed. I told him it looked as if I had already completed the steps since the next step I had available was "Returning the truck" so I took the key and left with the truck. The return process worked perfect.Adam K.
The staffing is low during peak pick up timesSCOTT B.
We had a reservation for pickup at 8am when we arrived nobody was at the store and it was still locked. Had to call another location to call a field manager to get someone to come get us our rental. Didn't get our truck till 9KYLE S.
The woman at the counter was not wearing a mask. She also forgot to give me my change after I bought tape. I had to come back in after getting the truck. There was also a burger king cup inside of the truck, but she threw it out before renting it.Nikkeya B.
Clean the headlights, windows & mirrors! It would also be safer & greatly appreciated.Deborah W.
Very professional and very friendly service.GURVINDER S.
best serves thanksAhmed F.
Don't agree with your fuel policy. We were instructed to return the fuel level the way we found it when we started. The gauge was almost on the E. My view, the truck should have at least a 1/4 of a tank of fuel when we first drive off. Other than that everything was great. Thank youJames J.
I specifically chose the location in Loves Park, IL but when I arrived I was told the equipment was at their other location in Rockford, IL. My entire move was pushed back and the people that were there to help had to just stand around and waste their Saturday morning. If equipment is rented from one location they should transport it there so it is available for pickup. Also, the inside of the trailer wasn't cleaned and we were told by the attendant that they are never swept or cleaned. We had to do clean it before placing my couches and bed in there. I will never use U-Haul again and my big mouth will make sure everyone I talk to knows why.Mary W.
Van smelled like dog poop and it was dog hair all over seat had to put sheet over seat before i sat in itTERRINAKA W.
I was in a hurry to get my move done and the whole process was quick and easy thanksTesfaye F.
The inside was dirtyJustin D.
Staff was great and accommodating This truck needs a steering gearStephen R.
The young lady that handled the rental, and the return, was really friendly and personable. The whole process was very efficient.Dustin B.
People were great to work with. They were polite and seemed to be generally happy to help.Timothy H.