May is the best!!!!
Scott F
Z Auto
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Ruckersville, VA 22968
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Very nice people; answered all of our questions. Nice experience.
Lynne KThe attendant was very helpful.
URSULA JOn 16 May I rented a 10' truck for Monday 19 May to move a motorcycle. I was very clear about the date. The Clerk rented the truck for 26 May by mistake, by pressing the wrong Monday on the calendar. I received no email notification, presumably because the clerk also misspelled my email address. When I discovered no 10' truck was ready or available on 19 May at 7 AM as promised, I rented a truck via the UHAUL website from a nearby UHAUL in Elkton, VA, 25 miles away. When I arrived to pick up the truck at 9 AM, I discovered the facility was closed for the rest of the week without giving any notification. I drove 25 miles back to the Z Auto office and they offered to rent me a 15' truck for the same price as the 10' truck. When I arrived in Charlotte, NC 5 hours later (300 miles), I discovered the loading ramp on the UHAUL truck was damaged and could not be extended. This made the motorcycle pickup impossible. It took me and the motorcycle owner over an hour to pry up the damaged floor enough with makeshift tools to get the ramp to extend. Without the help of the MC owner, I would have been forced to drive the truck 300 miles back empty. When I got home at 2AM, I again had to pry up the damaged floor alone with a crowbar and winch to extend the ramp and unload the motorcycle. I was unable to get the ramp to retract, and drove the truck back with 6' of ramp extending out the back. The clerk at the Z Auto site was grossly incompetent. They got the date wrong and rented me a damaged and unusable truck. The Elkton site rented me a truck on a date their facility was closed. This is my most awful experience with a company ever. The only thing that prevented disaster was I was forced to relentlessly work around Uhaul employee's incompetence and mistakes, drive 50 miles unnecessarily to a Uhaul office closed without giving notice. I feel that I am entitled to a refund for this fiasco.
John PVery helpful! One person servicing many but had a great attitude!
JOHN L