It's unacceptable to get a truck at 250km of where we rented it.
ERIC A
CIM Auto Service
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Saint-Elzear, QC G0S2J2
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- 4.0 Average Customer Rating
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I was booked to pick-up my truck rental in Quebec City, as well as with the ancilarry packing equipment. I had it reserved 2 weeks prior. Less than 36 hours prior to my pick-up I received a notice telling me that my pick-up location was now in St-Elzear, which was 50 minutes away from Québec City. I tried with no success to have it changed to the initial location. The staff even transferred my inquiry to Montreal, again with no sucess. It cost me $125.00 by taxi to reach that pick-up location, and I lost more than an hour to get there by cab ! Upon getting there, they had no ancillary equipment and no packing material as I had booked initially. As a result I had to puchase my own the necessary material at Canadian Tire, loosing yet another hour of my time. This is simply not acceptable at all, considering that I had done the necessary planning and bookings for Quebec City way in advance. I would appreciate receiving a follow-up to my note as this is not acceptable by all means. I have kept all of my receipts as to prove all the burdens I had to go through this horrific experience. Thank you for your rapid follow-up please.
Francois VJ'ai eu un erreur de facturation et j'ai du appeler le fournisseur de service à 3 reprises et ce n'est toujours pas réglé.
Jacques BLa localisation était bonne mais ce qui était dommage c'est qu'on m'a averti la veille que mon camion n'était pas disponible à l'endroit initialement prévu...
Michael JThey opponed late. The owner was just grumpy for living, seems confused and was swearing a lot. Also, I asked for blanket for moving. There was none available.
Jeremy C