The mileage wasn't correct, off by almost 100 miles, the gas tank was recorded as half full, it was less about 1/4, and once we had the van loaded the rear passenger tire was flat. The outside wasn't clean and got dirt and salt all over our clothes and items we loaded. When we dropped the van off at the Lenexa location we told them about the tire situation. Chris the manager said the tires were unsafe and shouldn't have been allowed to go out.
Angela C.
Smoker's Hub
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Saint Joseph, MO 64507
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Customer Reviews
- 3.0 Average Customer Rating
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I dropped it off the same night that I rented it I get a phone call about 12:00 the next day asking me if I want to extend my contract they didn't even check in the drop off box for the key and the contract
Mark F.Train all employees how to check out a Uhaul. I was at this location for an hour because the employee was not well trained. She was also the only person there.
DEBRA S.You need to train the user of your software! Each customer was taking up to an hour !
Patrick P.I was over charged on mileage by 900 miles my Estimated mileage was 74 miles I only used 66 miles the lady that took care of me had no Clue how to fix her mistake I still have not gotten a refund i'm still do over $400
TONJA H.