Original location by Tropicana field did not have the truck I reserved. The woman was defense, rude, never apologized and made it a chore to find another vehicle. There was an older guy named Jack who seemed to be a manager who saw it all and ignored the situation. The woman refused share her name when I asked. She needs to be fired but it deep like no one has the guts to remove this customer service cancer from the location. A terable customer service situation that left a bad taste for me and UHaul.
THOMAS R
Sunset Market
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Saint Petersburg, FL 33711
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Customer Reviews
- 3.0 Average Customer Rating
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Horrible location and not where I reserved a truck to be picked up at!! I would NEVER have rented from
Dawn CI chose this location because the unit size was not available at the location nearest me. Overall, my experience with the unit, location, and U-Haul was good.
Michael SA little dirty on floor from wet weather but otherwise in good condition.
John II was supposed to pick up at closer location, had to pay more mileage than expected. Pick up location is in the ghetto. People laying around the entrance passed out....extremely unprofessional.
cheryl c