We did not receive any help or any explanation/instructions. The rate was $54 and they charged us another $64 just because we didn't reserve it. The U-Haul employee was super slow talking to others and taking his sweet time. When we returned the auto transport the employee did not open the gate for us to return it they did not even awknowdledge that we returned it.david D.
Moving Truck Rental in San Antonio, TX at Magic Time Motors Corp
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in San Antonio, TX 78201
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 2.0 Average Customer Rating
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Thanks for letting me us the uhall I'll let all my friends know about yallENRIQUE L.
Owner was rude and uhaul equipment was dirty with trash in it. Unprofessional!sayra S.
I dropped off the truck on Monday as I was supposed to and then they charged me a extra day saying I dropped it off on Tuesday. I have a request to have this reversed. The place was dirty The guy wasn't even available I spoke to a secretary who was sitting there and the guy never called me back he just charged me for an extra day.Edward S.
My experience at this location was great! At first I was a little bit confused as to where the entrance was but then a worker kindly helped direct me. Kiki was the manager there and she was very kind, patient, and helpful! The office was also very clean and sanitized. The van I rented was also very clean and in perfect working condition. Highly recommended this location!Alexa W.
Keke the reception lady was very inviting kind friendly and helpful and professional. She was safe and reminded us of COVID and keeping safe distance and hand sanitation. That' was important to me i felt safe and welcomed and comfortable. She could of been selling a house and I would have bought it!mary R.
The truck would not start because the battery was dead tried contacting customer service no answer did not have a good experience at all.Angela B.
I completed the online reservation through U-haul, including uploading a picture of my drivers license as well as entering my credit card information. Magic Time insisted that they still needed to make a copy of my drivers license as well as my credit card when I got there. The secretary had to take pictures on her phone of my drivers license and credit card and sent them to the "boss", whoever that was? She thought it would make me feel better, to show me that she deleted them off of her phone, when I let her know that she had already sent the picture to someone else and now they have it. Was the most shady situation I have been through completing a reservation for ANYTHING. If I had not been on a timeline to get out of the apartment later that day I would have walked away. I have no problem providing ID to prove who I am but for copies to be made of identification/credit card and sent via a picture on a phone is unsafe. I canceled my card as soon as the transaction was complete. I also was asked to provide three references which was very strange considering I had already completed the online reservation through U-haul.com It seemed so out of sorts that I have enrolled in a credit monitoring subscription just to be safe. On top of all of this, the confirmation I received from U-haul indicated it would be a quick "covid-safe" pick up. I was at the location for at least thirty minutes in a room with two other customers and the employee.Steven C.
When I first got the truck, the fuel level was not where it was stated it was. It was not full and I was charged more than I should have been.Dominic S.
Very nice people..: took a little longer and a little unorganized. But overall customer service was great. And wonderful last minute solution to our moving issues.Rudolph E.
There was no one there except a mechanic that knew nothing about uhaul. Had to go to another location to get pads and dolly. It cost is a brand new tire when she had us back in to a location where the gate was too close. I would never recommend this place.Kathy M.
Make sure the order is complete with the requested equipmentGeoffrey G.
I got two charges! This is unacceptable. There was a second charge with a two cent difference. No bank recognizes that as the same charge (dropping it from the statement). This was on purpose and poor of this company.Salvador A.
Your online booking process indicated that it would be as simple as showing up to the location and retrieve the rental vehicle. instead it was a 45 minute process, the owner did not expect my arrival and it caused me to be late to my event. This was a test to see if the process was easy enough to rent a vehicle bimonthly instead of maintaining a vehicle for occasional use. Its not. the process is difficult and expensive. I will not be using uhaul in the future.Lando M.
Felt more like a side hustle...recurved the truck but didn't get the equipment. Went back for the equipment and was only given part of the orderJoseph B.