The U-Haul truck had all lights on in dashboard when i picked it up and was constantly beeping. Not ideal and very irritating. Had i not had my movers waiting for me i would not have felt comfortable taking this car.
Morgan S
Ultra Gas
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in San Diego, CA 92104
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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I rented a furniture dolly and was not given one
Emily CWhen making my reservation, I clicked on 'in Person", not the App to pick up the rental truck. The app took 1/2 hr just to go though all the questions to drive away with the truck, same thing upon returning. The clerk in the gas station store has no connection with Uhaul.
Rosalinda FI did not understand that I needed to download the app in order to rent the Uhaul. When I went inside to talk to staff they were dismissive and just told me I needed a code for the lock but had no idea how to get the code. They provided no guidance even after I showed them the reservation. They simply said it's all online. I downloaded the app and even once I downloaded the app I had no idea what button to press in order to get the lock code. The app was not intuitive. Then when they code was sent to me on the app it was sent as a pop up and I could not see it on my app. I had to call in to Uhaul which took about 45 minutes to get a hold of a person in order to get the lock code. I was also not clear on the procedure and all the photos I needed to do when I dropped it off. I think more information needs to be provided in advance about the online process and that it needs to be clear that picking up and dropping off at this location is only online. I would also provide education to the people who work at the location so that when Uhaul customers have questions that they can at least accurately point the customers in the right direction. I will never use this location again and I've already told friends and family to ensure they go to a location where people are actually working and not to an online/app only location. It took an excessive more time than had I just gone to a location where people worked.
Carrie SCustomer service on-site was Unacceptable
carlos s