My reservation was cancelled and changed 3 different times. Very disappointing and inconvenient. Truck had obviously not been cleaned in between uses and location was very confusing for pickup.
Danielle S
Island Park Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in San Francisco, CA 94130
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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I don’t know the name of the guy who checked me in but it wasn’t a pleasant experience. He asked me every question in person that I had already filled out on-line. He then asked me for a next of kin name and number for “in case of emergency” reasons. It took nearly 20 minutes for a form I had already filled out and paid for a week before! If it wasn’t for a second guy coming in the room and checking my reservation, it would have taken a lot longer i’m sure. Matt
MATTHEW MThey had what I needed when I needed it. The only suggestion I have is that they have fresh coffee for customers in for a long day of moving.
DENNIS RThe agent was helpful, I wasn’t sure if I had reserved the appropriate size, he suggested a little larger size and was spot on.
DIRK DArrived at location on Sunday during their open business hours. The entrance was not well marked, I walked around the building a bit until I found an imposing set of green steel gates ajar in front of glass double doors. Walked inside with my paperwork to find a gentleman in his pajamas on his phone on the couch, who said the place was closed. I asked who he was then (as it looked like he was living there) and he said "Security, just put the keys in the box outside". When I asked what to do with a rented trailer (no keys), he was kinda dumbfounded & said to park it anywhere I liked. I took a photo of my paperwork on the desk & several outside photos as proof of dropoff, since the security guy refused to even Touch my paperwork or remove himself from the couch, requesting it placed on the counter.
DAMIAN B