There is a business here with open signs but no one is present and attending the location. Any issues and you have to call U-Haul which I did
Kyler C
Auto Experts
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in San Mateo, CA 94403
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Customer Reviews
- 3.5 Average Customer Rating
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They gave a 15’ truck to a different customer under my reservation. I was charged for that truck on top of the 10’ truck I reserved. Keep calling and live chatting with no results. They even promised that area manager will call me to resolve the issue and he never called back. Absolutely ridiculous. I have all proves and documents. I will call my bank. Such a shame. I have spent hours to explain, and still they can’t figure it out.
RAY NIt was an awful experience getting the truck. There was a last minute problem with the reservation even thought everything was confirmed and the place was closed during pick up. I waited 20 minutes for the owner to finally arrive.
Sheri RWhile the location is easy to find, it is not clear where to park if you are coming from the south. The truck was a ways from the building and seemed lonely and exposed where it was parked. I was late (because my Uber was late) and got frustrated trying to get in the truck until the chat function of the Uhaul app reset the pick up time for me. The site doesn't open until 10am, and I needed to be on the road before then. It wasn't ideal. Initially, I chose a different pick up location, but Uhaul redirected me the day before the rental, which was a little annoying. So, I didn't really have a choice of where to pick up (I could have walked instead of taking an Uber).
Jane DThe left rear tire was only at 45 psi when it should’ve been at 90. Also, there were ants all over the dashboard.
DANIEL H