Hard to park
Wendy W
Diamond View Auto Glass
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Santa Cruz, CA 95060
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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They switched locations on me at the last minute which delayed my pick up from the original 9 o’clock to 12 noon. An earlier notice would’ve been better.
jim rStaff was a nice person but I was not aware pick up times were tentative- office was not open at my designated time. Also I was not aware I needed to take pictures of everything when I pick up to prove gas and vehicle damage. I didn’t know U-Haul service was essentially taking my fee and handing me a key - on my own for everything.
Jennifer NI returned my truck. I was told by a man where to park it. I returned it almost an hour before the return time. The man at the site told me where to place the keys. Today, I was charged a $20 return fee. That's unfair. If there was a live person at the site who told me where to go and what to do, why is it my job to check in the vehicle on my own? I'd like my money back.
Sam RThis whole reservation was a frustrating process. I had to wait an extra day to get the truck unless I was willing to pick it up two hours (RT) in Gilroy. Then I had to wait until noon for the shop to open and the employee didn't even show up until 12:20.
Susan L