Absolutely awesome. The agent was extremely helpful and diligent. Just a note about the location... GPS is note ideal in the area. Preplan with written directions.JOHN C.
Moving Truck Rental in Schroon Lake, NY at Schroon Lake Sunoco
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Schroon Lake, NY 12870
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Store staff was friendly and flexible. Overall great experience with off-hours pick up and drop off times.Matthew C.
I waited 40 min for someone to help with unhitching the trailer. The personel was angry that i was dropping off to his location. He statedv"he did not have space for it".Vincent F.
My experience was a disaster. In spite of having pre-signed up for a vehicle online and having printed out the information, it took 40 minutes to get my truck (I timed it) on a Sunday morning with no other customers. U-Haul had over charged me by $100.00 with add-ons that I never signed up for. The agent could not correct the error online, and had a very difficult time calling for support help from U-Haul. When I got the final billing I was still overcharged with $14.00 for insurance I had specifically declined. U-Haul's support is unacceptable. Long wait times, very difficult to get a live person to talk to.Alex William K.
Improve processing time by having a separate agent who could focus on the rental process.Edith M.
The inside of the cab wasn't clean. It was full of dog hair and ants. I was highly disappointed with this issue. I would have expected it to have been thoroughly cleaned out with the COVID-19 issues around the area. Also, they never came out to help hook up the transport trailer. When I checked out the paperwork said it had a full tank of gas and it only had 3/4 tank of gas and I was charged extra at drop off for bringing it back with 3/4 tank of gas. Also, the truck was full of blankets and a hand truck. Very unprofessional experience.ginger P.
No one to help hook up the trailer. 2 middle age ladies. Also no loading jack attached. Me and grandson had to manually lift trailer onto the back of my truck.CAROLYNJ M.
This location needs an after-hours drop-box.JENNIFERELLEN K.
I would like to know why i was asked to waste 2 and a half hours of my moving time by having to drive to Schroon Lake instead of a drop off closer to Saranac Lake? Very confused and aggravated...will not be using UHaul in the futere...and probably won't be recommending your services to others. I would like to talk to a manager for compensation of wasting my time...Robert Z.
We appreciate having a U Haul place here in Schroon Lake.Susan C.
The workers were very friendly but the process was not efficient. I think they need additional training or just to become more fluent in the system.Kurt T.
People were excellent- exceptional service. I dropped an earpiece and couldn't find it. After I left a customer turned it in. The lady working called me and held it for my pickup.John K.
They welcomed our trailer return and were very helpful in getting it checked back in accurately as there was a problem with U-Haul being up and online at the time of our return. We were assured that as soon as they could get online and check in our trailer they would forward the receipt to us which they did. Definitely a place I would use again for future needs.Leeanne F.
I had to dig the trailer out of the snow bank and hook it up myself and wait an hour while the attendant tried to process the transaction (which I had already reserved online) on the phone with corporate. Also they didn't have the trailer I had reserved so I had to pull an extra 1000lbs and extra axel 12 hours.brian D.
Attendent didnt want to help, and blamed his computer for not being able to get my reservation... ended up calling a rep and reordering it over the phone...Gary S.
Truck had water inside and it was dirty. Manager didn't help with the change of switching trucks.Carlos D.
They had trouble checking us in for the return, so they told us to back the trailer into an empty spot and for us to call uhaul to do the check in over the phone. Won't use them again.David B.
Nobody was even there.Julie W.
Easy check-in.Lance M.
I have dropped several trailers there and they are always accommodating, expeditious and friendly.Craig W.
Variety of vehicles available for pickup was decent for being located im a small town. Good service.Kerri L.
U haul leaked and personal belonging and damaged some items. When picking up u haul had to hook up own trailer with no help. The 6X12 had a new door replaced on it with new end caps on top corners witch leaked.Travis N.
Nice people. Very easy to do Business with.John F.
I had a confirmation to pick up a trailer at Glens Falls. The day before I was to pick it up I was told I had to drive 1.5 up to Schroon Lake and then back to get a trailer. This is a horrible business practice to confirm that everything is all set and then last minute change the location and make a 3 hour drive to get the unit. If you didn't have one, you should not confirm. The SchroonLake location had not one with knowledge or to help, the electronic plug was not the right one, just a mess.Tim P.
Cricket was very helpfulDavid P.