I made online reservation Thursday at 2, for 9 am Friday. Upon arrival at 9, the 5x8 was not available, the trailers were helter- skelter in the yard, access to the 5x9 blocked by a wrecker and disabled car. The employee tried, but claimed she never received the notice from U-Haul. She eventually found a 4x6 that was accessible, drug it out, hooked it up. I had to fill out another contract, and finally left the dealer at 9:50, almost an hour after I ecpected to just hook up a d go. The 4x9 trailer tut ed out to be too small for my needs, so I need to return next week to complete my task. This was absolutely HORRENDOUS. I fully expect to be contacted, and I'm submitting claim for the $50, as described.Michael M.
Moving Truck Rental in Seabrook, SC at J-1 Auto & Transmission
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Seabrook, SC 29940
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 0.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Went I to pick up the truck she was very knowledge and very nice. And exelente customer service thanks.Juan P.
The personnel could not have been any more knowledgeable, helpful or cooperative. Was a pleasure dealing with them.REBECCA D.
Terminate this franchise immediately. The facility was filthy and appeared to be a cross between a garbage dump and a refugee camp. The single employee was completely ignorant and obviously untrained. She was pleasant however had no ability to operate the system and little understanding of any of the business processes. 1 the truck was filthy 2 it took me 20 minutes to somehow drive the truck out of their garbage dump yard property 3 there were no packing blankets and no handtruck 4 the truck was only three-quarters full of gas although I was charged for a full tank 5 due to the incompetence of the staff it took me 45 minutes to check the vehicle out even though there were no other customers Overall this was the worst experience with a Business I've had in a decadepeter C.
The staff was very friendly and knowledgeable with the equipments and it capacitiesRobert T.
Need more varietyWilliam C.
Service was informative and inviting, but the truck cab was covered with trash, smelled like smoke, and had spilled soda in the cup holders and on the floor.Zachary S.
I would have been nice if the truck was cleaned and ran properly also having the keys put in my hand vice telling me they should be under the front would have been great. Upkeep on your equipment should be a priority so that road side assistance should be a last resort. Very unpleasant/unprofessional experiencealvin W.
Friendly customer service,,,,FREDDIE A.
The female clerk is extremely uncooperative, curt, and unprofessional. Poor customer service skills and argumentative. I had a problem with safety issues with trailer and wanted to change my payment. She never asked me anything or what was up. Very sad. I will follow up with local owner and corporate UhaulChristopher S.
These people went out of there way to help us even when they were closed. These people deserve 6 stars for customer service and being as friendly as they were. I will recommend them highly to be the "Go To" Uhaul dealerROBERT K.
Be more prepared for customers.janice P.
Lot was difficult to maneuver in, and muddyCharles G.
The area manager needs to visit this location. There was trash laying around, potholes and unevenness in the lot, no clear path to drive the trailer to the designated area, no staff on site during posted business hours, overgrown vegetation around trailers that were parked.MATHEW S.
The U-haul equipment is located in the back area of this place making it very hard to access. Spent an hour total going through a maze of car parts, mud holes and cars to get the equipment we needed for our move. Was not happy. They could have brought the U-haul equipment to the front of the junk yard and had it ready for pick up.DEXTER T.
Horrible and the regional manger should be fired for calling me a liar . Not helpful at all . Made my trip horribleDavid K.
Replace them. The rep. at the desk needs attitude adjustment. The trailer needed an electrical connection extension; she said she didn't have one. Fortunately another employee stepped in and took one from another unit. The rep. didn't get a drop off location on the computer. She looked up locations on the web site and provided me with a location which had no U-Haul facility. I spent three hours and 50 miles of driving to find the eventual location after many attempts, including a convenient location which couldn't of wouldn't take the trailer because lot was full. That rep. was very helpful in finding the final drop off, another 30 miles out of the way.Joseph G.
Have a better communication with that dealer. Nothing was ready. And I've got charged more than quoted.Jean-Robert M.
very helpful!mary lou M.
I made reservations about two weeks out from date, I received a phone call two days before my pick up date (Saturday) notifying me that my reservation was changed to a different location. I tried to call to verify but the voicemail I received provided me with a phone number that was not an active number. The location was very tight, was not able to navigate around lot very easily. Uhaul equipment was in the woods. Feared I was going to get my vehicle stuck in mud or get a flat tire from debris in dirt .Ricardo R.
Notify my more than a day in advance that the truck will not be at the available location. had to drive over an hour and to a different state. Didn't have the requested hand dolly or the moving blanketsnathaniel D.
Thanks for your services, staff very mannerful.CARLA G.
The location would not do a walk around on the truck with us, they said it wasn't necessary. we performed it one our own. They were not knowledgeable at all on the UHaul system, it took the lady 45 minutes to print our paperwork, she kept saying the system was smarter than she was.PAM H.
Rent Somewhere else. You have to drive through a mud bog to get to your trailer.Thomas W.
The trailer lights for the tow dolly were not working, neither were the brake lights, and one turn signal was not working. This impacted my ability to drive at night and forced me to have to rent a hotel room once it got dark outside. Not a great experience at all.Beverly E.