Refine the process. It was clumsy. The information. After making the online reservation I was informed I would receive a call to confirm. Then I got a poorly formatted text to check in on Friday afternoon for a Monday rental. At check-in I had to reenter information and was required to accept what I thought was an add-on product I didn't want. Follow-up communication assigned my name to my driver's phone number and when I logged into the app with my phone number it used my driver's name. Checkout process was confusing. Initial instructions didn't address refueling.
Mary P
Advantage Auto Sales & Imports
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Loves Park, IL 61111
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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It was closed when I returned the trailer so can’t say how friendly they are. It was easy to find, open lot to return equipment and drop box in front of the office.
KILLEEN RWhen I returned trailer, at 3 pm Saturday, there was no one there. I called the phone number on my receipt and reported return of equipment.
Timothy EOver charge never again will return lie about gas and mileage
SANDRA OTrailer needs repairs no brakes light out Had flat tire Had to drive extra 60 miles to get it. Should have been with the truck
PAUL M