I did have some issues with the pickup. I originally was going to a location closer to our moving location but got alerted that you all needed to shift to this location to guarantee a truck. When I got there, they were not open and it was difficult to find the trucks. They were a pretty good distance behind the location without any way to get there. The locked fences stopped any easy access. I did walk around the streets for a while to figure out where the trucks might be. I had to go back and forth a couple of times to get the key out of the lockbox. When I got the truck, the blankets were missing with no way to get them. I also had issues with the mobile app not accepting any pictures. Your online support team helped and I got out of there about 45 minutes later. Nice team on the phone, but not a good pickup location on a Sunday since it was also a liquor store that would not open for an hour and a half after my pickup time. Also, the TPMS sensor went off for the whole time I had it. That was annoying.
Todd F
Zemen Trading
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Silver Spring, MD 20904
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- 5.0 Average Customer Rating
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The truck was not clean inside or outside. It had dirt inside the cab the windshield with dirty no washing fluid bugs inside the vehicle at back of the truck in the cab part with dirty had dirt on the floor had a rail had mud and dug and smell like gasoline was in it. Will not get any more truck from that location. I have pictures of how the truck looks when pick it up. I would have not took it,but had to move my stuff that day
CRYSTAL OThank you so much!
MULUKEN Bthey doing a good job is a good company
JASNO FExcellent service
GEOFFREY N