The owner of the shop was very impatient and seemed like he did not want to be bothered. I understand that the "required" use of a smartphone is supposed to help streamline things, but I would rather rent a U-haul from a human person than from my own phone. Over-all, very poor customer service from both Auto Body Unlimited and from U-haul.Sean Q.
Auto Body Unlimited
(U-Haul Neighborhood Dealer)
Simi Valley, CA 93065
- Mon–Fri8 am–5 pm
- 24 hour customer return
Services at this Location:
One-Way and In-Town® Rentals in Simi Valley, CA 93065
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- 2.5 Average Customer Rating
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When we arrived, the items we requested were not in the truck. The owner of the shop was unhelpful and the check-in process took nearly an hour of our precious time. The return was nearly just as bad, as the app had many problems and kept refreshing. The whole process has left such a bad taste in my mouth that I might not ever rent a uhual again.Jennifer H.
Everything went very smooth . Made a stressful day less stressful !Kelly B.
LOVE the mobile pick up option!!!Ann B.
The online service was not good. Information that they entered was inaccurate though it was reviewed and verified. I presume the owner of the company that rents the trucks came to the site by chance and was great. Very helpful and a pleasure to deal with.BRADLEY W.