This was the worst rental experience I’ve ever had this store is terrible. They canceled my month old reservation. I called and asked and the person on the phone was so terrible at customer service that all I understand was “online” so I spent a half hour on the phone with customer support to reinstall my reservation. Then I had to get into the store and after another half hour of total frustration I had the truck. I returned the truck the day before it was due and it took them two days to check it in. This is the worst business to deal with
Dennis D
Global Ship Center
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Smyrna, DE 19977
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How U-Haul Reviews WorkI did a one way rental. I was not happy that the mileage was not unlimited because there were several detours on the way that added to mileage used. So at the end of the trip I was almost over my alloted mileage. Travel between states in my opinion should be unlimited especially with the rate of the rental. I also didn't like all the shuffle to turn the truck in early. It was inconvenient to try to drop off early.
PATRICIA HThe truck had sunflower seeds and empty drink bottles behind the seats. You don't notice until you move the seat. The App is a joke. I was doing mobile pick up to get an early start. I tried uploading picture of myself at least over 50 x's. Finally when one did get accepted then you had to upload your driver's license. Went back to the same problem but this time it started all over again. I had to wait for the store to open to get setup. Drop off was the same issue. Wouldn't upload the dash for mileage and fuel proof. I took my own pictures and drop the key off in the box. Someone was suppose to call me for confirmation the day beforehand and after I dropped off the truck. Those phone calls was never received.
Dawn CI had to select YES or NO in order to continue so I had to guess with my answers because the place was closed and we got there BEFORE 5:00pm.
ANNA SAlthough I wasn’t the one that dropped off the person that did drop it off said everything was OK
Pamela C