The only issue I had was where I was to return the truck. The original drop off was less than 2 miles from my house, but sometime before I was to return the truck they moved the drop off 25 minutes away. The drop off time was going to be tight already, but we were 15 minutes late because of the new location for the drop off. I also returned the truck 2 days early. I got charged another $2.89 at drop off. I am not sure why the extra charge. That was not explained, but I hope it was not due to being dropped of 15 minutes late. Other than that everyone I spoke with during the renting process was very delightful and helpful. Thank you for everything. My concerns have nothing to do with the location of picking the truck up or dropping it off. I just don't know why the drop off place was altered. I think that is a main office issue.
Catherene W
Mini Mall Storage Soddy Daisy
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Soddy-Daisy, TN 37379
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Customer Reviews
- 4.0 Average Customer Rating
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Location was closed at time of drop-off, so no interaction with personnel.
Don CDoug was great to deal with. We just moved back to the area and Doug welcomed us back with such kindness. Thank you!
JESSICA FDrop off location was closed when we dropped truck off. at 1 PM Sunday
donnie lAWFUL!!!!!! WE WILL NEVER, AND I MRAN NEVER, RENT A UHAUL EVER AGAIN!!! THIS WAS THE ABSOLUTE MOST TERRIBLE EXPERIENCE FROM START TO FINISH AND I HATED EVERY SECOND OF IT!!!
Hung V