Pick up via the app was not working. Took assistance from call-in number to check out truck. Had to wait a long time for managers at the grocery store to finish their break before being able to pick up key, and they were not sufficiently familiar with the check-out process.Kyle R.
County Market 227
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Springfield, IL 62703
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- 4.0 Average Customer Rating
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Store needs staff to hook up trailer for the custoimerHUGH O.
One of the ladies at the U-Haul facilities off of 6th Street in Springfield IL, Anna, I think, told me I had to return the trailer to the location I rented it without even pulling up any information on the rental so I was not happy about that. The manager at County Market couldn't find my information in the system so I could not return the trailer but she was helpful and she reached out to the U-Haul manager and said I should get an email from the U-Haul manager the next day. Since I was never contacted by the U-Haul manager the next I tried to leave a message but his voicemail was full so I couldn't leave A message so l sent an e-mail to the manager on Sunday asking to be contacted by him. I reached out to Steve Balestri, the AFM, today and he confirmed the trailer was returned properly and no additional charges were owed.Steve M.
Salt parking lot. I slipped and fell on ice returning UhaulSHAMILL H.
Because I was 2 days with a monthly payment my credit card would not work for payment. I tried to pay with cash!!!! What a challenge!!! I was told they could not accept cash at that location but could pay cash at a different location so I went there they had no trucks available so they could not accept cash! Sent me back to the 6th St location - - the clerk called out to where we were just at to get directions on how to accept cash before she would give me the key to the truck!!!!constance C.