I've rented from 3-4 Uhaul dealers in my neighborhood. I like AIG leasing the best, because the gentleman who runs the operation is fast and efficient. He is not nosy or pushy like some other dealers.Paul S.
Moving Truck Rental in Tarzana, CA at AIG Leasing
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Tarzana, CA 91356
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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I was scheduled to pick up a 10' truck to go and pick up a piece of furniture that I had purchased. When I get there the lady who runs the rental process was cleaning her store and did not even acknowledge that I walked in the door. When I asked about my reservation she said we only have a 15' truck and that I would be charged the increased rate. Then she wanted all this personal information about my nearest relative that she had to call first before I got the keys. I was furious. She was rude and made me late to my appointment that day. I told her to cancel my reservation and she said she would take care of it later!!! I told her to do it now so that I could find another place to rent a truck for my needs. My deposit still has not come off my bank account for this crappy place and I am once again furious! I would never recommend this facility for ANYTHING! I have rented many trucks from Uhaul in the past 10 years and this was by far the worst experience I have ever had!Rachel J.
Lay out everything in black and white - the approx. cost, etc. All the paperwork was sent to me by e-mail.Judy J.
The gate to the lot was locked after hours, even though the same morning the owner assured me I could drop off after hours. I parked the vehicle outside the lot, and had to jump the gate to be able to leave the key in the drop box.Christophe D.
Great and professional serviceJAFAR J.
I drop off my Uhual during operation hours and office was close and I was charge a overnight fee even though I waited over an hour for them to come back and open YesJaime T.
Great in & out rental service with new clean equipment. Thanks Marcus & Chandra LaVoiChandra L.
No complaintYURIY K.
Renting it served purpose, I went to the store and delivered material I needed. Vehicle needed maintenance, and was not clean. However, the total cost was excellent. So if you can maintain the same cost and improve vehicle service and hygiene, would be good.Goran M.
Great customer serviceNOURI N.
They did not add the 6 furniture blankets or dolly I put on hold. Now they are charging me a cleaning fee even though I did not leave the truck dirty.Tania V.
The passenger door would not close properly and the passenger door mirror would not stay in position so lane changing was difficult. The truck was dirty inside and out. - I was asked if I wanted insurance coverage which I declined yet I was charged the $14 so now I have to fight the charge. What a headache to do this to your customers.Michelle R.
The furniture dolly I requested and was charged for was not in the truck and there is no live person to help or fix the situation. I called customer service who stated they would make a note that i did not receive or use yet I was still charged for it. Very disappointing.Christina H.
Better Coustamer service over the phoneBarak E.
Very Friendly and Professional !sam B.
Truck I rented last night didn't have gas which was in the contract fizicaly it was1/8 less then in the contract, I requested 12 blankets and it was only 6 of them in the truck,I didn't order the dolled but they was in the truck and I was charged for them as well, The rest was fine except this 3 problemsEvgheni J.
I was charge for dolley that I did not rent...Jose G.
Friendly service Trustworthy Truly recommended for repeat business.Alberto R.
Truck not in good condition flushing something on the dashboard about the tire..A/C malfunction..really bad customer serviceConsuelo A.
Mobile U-Haul is great! So quick and easy!Abimael A.
I had reserved a dolly with the truck, which Stefan did not have. Instead, he gave me two addresses on a notepad (no business names, no contact information, no names of people to ask for, not even a printout) and said to go to the first place and if they didn't have it, to go to the next place. I'm not happy about it but I need the dolly and do not want to be late with moving so I take the addresses and head to the first place (18300 Vanowen Street was the exact address Stefan gave me, he didn'tgive me cities or zip codes). When I get to the first place, I am extremely confused as the businesses at 18300 Vanowen Street are all food businesses (a Popeyes, a taco shop, and a donut shop if I remember correctly). I am frustrated at this point because now I have to use my limited miles to go to a third place (18160 Parthenia Street, per Stefan) to find a dolly that I had reserved. I check my reservation print out and call the number of Stefan's business address (AIG Leasing) and get an automated message from the U-Haul hotline. I am beyond frustrated and panicking now because I feel like I have been had. I go to the second place and am relieved to see it is an official U-Haul business. I park and tell them that Stefan sent me to pick up a dolly. The employee I talked to tells me that they don't know anything about me picking up a dolly and that no one told them I needed one. I panic again and tell employee it's not his fault but I really need this dolly and show him my reservation print out. The employees at this address we very helpful and understanding, gave me a dolly, and helped me buy the correct lock for the truck I rented. If it wasn't for them, I would probably never rent from U-Haul again because Stefan did not seem to care that I had to drive to three different places to find a dolly that I had identified I needed prior to, and that he gave me inadequate directions and instructions for finding the dolly. He was late to open the store, quick to get rid of me, talked over me often, and if I didn't ask questions about the rental or truck, I wouldn't know what I was renting. Thankfully the woman I reserved the truck with over the phone a few days prior gave me 20 extra miles because I was a few miles over my original limit of 157 miles (I clocked in exactly at 160 miles), no doubt those few miles were added on due to Stefan sending me on a wild goose chase due to his carelessness and lack of planning.Krystine C.
Great assistance and serviceJerry K.
Got a truck fast. Dropoff was even faster. No complaints at allANREW H.
You need to make sure that #1 your store is actually open when they saiy they are. I paid for a 7 hour rental and because of your Employee I only got 4.5, he was not there for our pick up and was also gone before closing. Terrible customer Etiquette. Additionally we called your toll free and the woman that was supposed be helping didn't know how to help us so she drop off of her line and put us on hold for another person to pick up the call without telling us. We were on the phone for More than an hour only for the 3nf fro to day we'll just wish until the guy shows up at that location. Now I'm going to have to pay for another truck rental and spend another day moving beside uhaul scraps petiole. The guys also failed yomgive me an appliance dolly that I requested and paid for and straps we ended up having to buy one because he said oh well nothing is promised. How the heck does one move a refrigerator from a secon story without strap and the appropriate silly ? Smh horrible service and paid for that ? SmhMirna R.
When equipment that was reserved is not there on time, don't upgrade and charge the customer more. It's not their fault the truck wasn't there on time.Greg A.