Trailer not clean when picked up. Tire delamenated on trip
William J
Ground Zero Custom
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Twentynine Palms, CA 92277
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Customer Reviews
- 4.0 Average Customer Rating
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There was no one to help, for being my first time I wasn't sure if I did everything correct. I had to get help from online chat to make sure I completed the delivery of the truck to this location correctly.
joel gexplain that the truck's return time is based on pick up time. When I called Uhaul to extend our return by a day it was not explained by Uhaul (the 800 number) that return time was based on pick up time. When we picked up the Uhaul at 10:06 a.m. it was not told to us that our return time would be 10:02 a.m. A receipt was texted but the text said Your Receipt and was trunkated so I did not see the last line about the return time, I thought it was still noon like I had requested in the extension. This made for some confusion when I opened the text for the return address (we did a 1 way) and realized we would be late returning it. When I called the 800 number to explain that it would be between 11 and 12 I was told someone else was waiting on the truck with a pick up time of 11. We did our best to get it there for them but it could have been avoided with either the 800 number or the pick up location explaining the return time. Also, the downloaded app is not user friendly and has no way to extend a reservation because it only allows you x number of days and listening to the recording to tell you you can do it on the app while you are waiting for a customer service rep that actually can extend it is annoying as hell.
Ronda WThey were able to offer services when their competitors were not, and were very pleasant and flexible regarding my needs to rent across two days. I'm not gonna lie, the location looks quite humble, but the people were funcrionally some of the nicest to work with and the equipment worked perfectly well/was very clean.
kevin kLoved the level of service provided by your associates and would highly recommend this place for your future rentals.
Jose Z