So, the rental pick up was smooth. It wasn't until got halfway through my first trip did I realize that the vehicles power steering was shot. The brake pedal was spongy. The seals on the drivers and passenger side doors was bad so cold blew in for the whole drive and the driver side mirror was holding on for dear life. Once at location to unload I check the power steering fluid and it was bone dry. Had to refill it 3 times. The brake fluid was only half full. Had to fill once.. the transmission was slipping and would take a minute to get out of first. We called customer service and was told to put fluid into it and we would be reimbursed for the fluid... I don't understand how they legally rented this vehicle to anyone in the state of New York. Anyways we returned it and the place was not open to talk to anyone about the issues. The one good thing is that the pending charge for the rental was waved and I seem to have been given a full refund for the issues. While I appreciate the refund and the owner of K-music was very nice, I wont be renting from there again.
ELIZABETH A
K-Music
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Utica, NY 13501
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Customer Reviews
- 4.5 Average Customer Rating
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Check-in took a very long time. Very inefficient. The truck had debris in it, and sounded like it was having transmission trouble.
SAMUEL PLoved the guy in Utica!
DEAN GThis place is a music store that rents out Uhauls. The gentleman that helped out was nice but also trying to multitask with his personal stuff. The process took a long time. The trailer was rusty and dented. I was given a drop off location that was 15 miles away from my home. There must’ve been 5 locations in between.
SAM GAlways a pleasure to rent from this location.
edwina b