The tires have different air pressure when I started driving. 90 psi is the recommended pressure and one tire has 20 psi. But in general everything was ok
Allen M
Affordable Tires
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Valdosta, GA 31601
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Customer Reviews
- 3.5 Average Customer Rating
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I had the worst experience with Uhaul itself. I received an email the day before I was scheduled to pick up the truck. The email stated they had a 26” truck GAURANTEED at this set location for 9 am Friday 3/22/2024. I arrive at the location and nobody was there. So I call the number from the email and the lady I spoke with was very rude and said they don’t open until 10 am. I informed her that the email I received told me to be at this location at 9 am. She again was not helpful and said she wouldn’t be there until 10 am. So pretty much I was out of luck is what I gathered from the conversation with her. I also noticed in the parking lot, they only had one truck and it was very small. I asked her if they even had 26” truck because I only see the one. She responded by saying “I don’t think I even have a reservation for you, but I don’t know you’ll just have to wait until I get there at 10”. I hung up the phone and called Uhaul and explained the situation. The representative I spoke with from Uhaul showed zero concern, and offered no apologies for this inconvenience. She then told me that they had downsized my truck to a 20” because there were no 26” trucks in my area. I informed the representative that I had made this reservation 3 weeks prior and it was hard to believe that in 3 weeks they couldn’t get a 26” truck in my area. Not to mention I was NEVER informed it was down sized. Again, no apology no concern. She gave me another location to go to where I could pick up a 20” truck. I went to that location to pick that truck up. The lady there asked if I had anything else on my reservation other than the truck. I told her yes I had also asked for a dolly. She said she didn’t have any dolly’s. Finally I was tired of getting the run around so I asked her if I could just get the truck and nevermind about the dolly. This whole process put me almost 2 hours behind on my schedule, and was handled in the least regard. I feel that making a reservation with Uhaul means absolutely nothing, and U-Haul’s “guarantee” also means nothing. I was so displeased with this experience that I will NEVER use Uhaul again. This company is so poorly ran and unorganized.
Justin MTheir "roadside assistance" was an absolute joke. This guy showed up dirty in a ripped up shirt with his belly hanging out smoking a cigarette. Not professional at all. He didn't even check the trailer for issues. Just took some pics and then left with the trailer. Pathetic service.
Jesse CExcellent customer service
Sandy WExcellent service and great customer service
Linda P