The people were very nice in Vass however I had to drive an hour almost to pick up this truck for the same price!! They said they would give me a discount for my inconvenience however I did not receive anything!! If this is there idea of guaranteeing a reservation making you drive an hour one way and then another hour back - it is deceptive and unfair practices! That is not guaranteeing me a truck. The worst part is they don't tell you this in time the night before so you have no time to figure out something else if your moving!! A total inconvenience and cost draining company!!!! Will rather use local businesses in the future and pay more at least you feel valued as a customer. Nobody even cared. Thankful I had the transportation to get the truck and gas money to cover unexpected the distance.APRIL S.
R&M Commerical Real Estate
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Vass, NC 28394
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- 4.5 Average Customer Rating
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Molly was helpful and easy to work with. Thank you for the pleasant experience.MARK L.
The car tow dolly that I reserved did not have lights properly functioning and the site did not have enough of the blankets I ordered. My 10 ft. van, however, was in excellent condition and rode VERY comfortably.The site manager and her assistant were very helpful, however, by helping me hook up the van and offering a discount for the blankets I had. I suspect the problem is poor communication from U-Haul's central/national reservation office.Valerie W.
We arrived and the office and it was was locked. The truck we needed had been dropped off by previous renter but there was no one there to check it in. A guy at a used car garage behind the office knew the person that worked there so was able to eventually get ahold of them. Their persons dad was able to get the key from the drop box. However it still took forever because someone else had to check in the truck remotely over the phone so that held me up even further to check it out and leave... it ended up being a 2 and a half hour process because the uhaul site had switched us to this location. It seemed like the uhaul site and the physical locations are not synchronized. Was a Cluster and would like a big discount if im ever going to use uhaul again.Robert W.
Have at least a phone number on the door in case you need help. Especially for a Sunday or after hours. Just 1/2 mile down the street is another UHAUL location that was open.JERRY P.