The equipment was exactly what I needed, but the customer service on-sight was the worst quality I have experienced. At pick-up, the person at the counter told me she could not help me and told me I had to use the app. And upon return, the rep told me I was “screwed” for using the app and would likely be charged two extra days. Not great.
Rebecca V
Lucas Fuel 1 Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Vero Beach, FL 32968
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 3.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
I originally had scheduled a truck at a location close to where I needed to go. I got to the location and they told me they didn't have a truck for me. He called am office and they said they had changed my pickup location and it was a 20 minute drive. I tried to call the location 3 times and their vm was full. I called the number on my reservation to speak to someone in the office but she said she couldn't see my reservation as she was on the other side of the state I Pinellas County but she transferred me to someone who could see the reservation but she couldn't contact them either. (Couldn't find location) A hour later than my start time I found the location and I asked her for the truck and she just handed the phone to me with a man on the other end. He said I put my license on the website so I was good to go. I asked the woman at the counter to come out and verify condition, mileage and fuel level and she said to fill it to where it is and disengaged. I went out to filthy truck and took a picture of the dashboard for mileage and fuel. I drove a total of about 25 miles and put 4 gallons of gas in and returned the truck. I again asked he to come out and check the truck and she said no. Then I got my invoice and they charged me for 5 additional Gallons of fuel which is impossible. I suspect that fuel (which they sell) went in someone's car. I will dispute the fuel portion with my credit card company. Terrible experience, never again.
Eugene MI’ve leased U-Haul trucks many times in the past, and one other time at this location. The attendant there kept me waiting until she could contact a superior, on the phone, which took several tries and 10 minutes until he finally answered and gave permission to her to give me the keys. Like the last time I at leased at this location, no inspection was done of the track for damage, etc. The same female attendant was not friendly and did not seem to care one way or the other concerning my rental. If I have a future need for a U-Haul truck, I will do so at one of the other locations in Vero Beach. Thank you, Joe Del Campo
Joseph DThe lies about by return time as I have a time stamped photo and they charged me for gas and I had a photo of that as well.
Martin MAlmost drove by this hole in the wall deli/quick stop store and you would never even know it was a U haul drop off place outside of the 1 u haul truck parked in the grass behind the building and a sign on the backside of the building that is only noticeable driving from South to north
john t