I waited over an hour for my trailer hook up. Then the woman from store said the guy was on lunch and it would be another hour before he was here. I asked if she could help me lift it on my hitch. She did and fastened everything when I got to the drop off location. Gentleman said everything was hooked wrong. Safety cables were not crisscrossed. The lights were not working. It was just a mess. The safety pin was not in. Also on my way to my destination, I called U-Haul 3 times to change drop off location and was disconnected all three times. Thankfully the gentleman at St. Petersburg location was able to help me .
Robin P
Amoco 27th
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Vero Beach, FL 32968
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Customer Reviews
- 4.0 Average Customer Rating
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This location should be closed! The uhaul rep is not on site. I never had opportunity to review contract. The uhaul rep scribbled my "signature". Upon review after i received via app, i noted that it was not correct vehicle info. When I asked about assistance getting trailer hooked up, he asked if I had someone with me. He said the gas station store worker could help me. I insisted he provide uhaul assistance. Then he sent someone (arrived on bicycle) to connect. That person only put trailer on hitch and connected chains (incorrectly). Once I fixed chains I connected electric. The electric connector was damaged, so running lights only worked intermittently. Had to monitor every time I stopped on trip. Overall, this pickup was the worst ever!! I will never go to this location again!! It should be shut down!!
Wendy CThe agent for that location was not at the location. And when the clerk got in touch with him via phone he was bot able to check out the rental. He suggested to do a self check out. I attempted 12 times via the app and eventually had to call customer support. My pick up was at 9 am and didn’t leave there till 9:45. The agent sucked, the app sucked even more. I rent trucks for my business and will not ever recommend U-Haul to anyone.
Adalberto DMischarged for a dollie I did not want; clerk was aware and did not remove the charge, which caused problems when I was dropping off the rental.
Paul HWhen I dropped off my trailer at the same location I picked up from I was told I cannot leave it there and was told to take it somewhere else. They said they would fine me $300 if I leave it there. They were yelling and using profanity while I tried to contact U-Haul directly. This location is super sketchy. I won’t be going back.
Tony D