The van's windows and mirrors were quite dirty, which made reversing the vehicle quite difficult. Upon returning the vehicle, the agent was quite rude. Instead of informing me to top up the gas his words were along the lines of "why would you return the van not full when I didn't give it to you this way". He then proceeded to complain about the way I parked it, to which I informed him the rear view mirrors were thilthy and couldn't see anything behind me. He then made me wait as he "parked the van properly". And then just walked away not saying anything other than id get an email about the rental in a few weeks. This person needs proper customer service etiquette and training because he has absolutely none.
Bradley O
Esso Whitby
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Whitby, ON L1N2N6
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Services at Other U-Haul Locations
Customer Reviews
- 3.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Verified Customer Reviews
Every review is tied to a real U-Haul reservation or contract.
How U-Haul Reviews WorkEmpty windshield wash bottle. Had to fill right away.
Samuel DVehicle was in excellent condition
Vivek ACheaper rates...
Ryan WGet your priorities straight!
Raymon K