During my visit, the lady working was by herself and the systems seemed to be going slow however she was very professional and polite in handling phone calls as well as walk-ins. She also had to move and prepare trucks to go out in which she also handled well considering. Her politeness was the reason we didn't mind waiting a few extra minutes.
Jermaine J
Your Space Storage Of St Charles
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Waldorf, MD 20603
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Great customer service treated me and helped me with anything that I needed very friendly was willing to help. Make sure that my transition on my move was successful. I really appreciate the time they took to make sure that everything was perfect for me.
RUSSELL AI wasn’t comfortable with the service received from the 3rd party vendor today at Your Storage Space in Waldorf, MD. They told me to leave my key and they’d check it in tomorrow morning during truck return. Mind you I pick up the truck at 10am and they didn’t say anything about checking it in the morning. Notwithstanding I was able to check it in on the app via mobile, but it just didn’t seem like they were attempting to be helpful. Mind you as I was leaving another 26’ truck was pulling in clearly for drop off. This was like 4:00 pm on the dot. The Your Storage Space manager spoke with him in the parking lot for which I only could assume was the same treatment I received. Really I just wanted my receipt but I was told to do the self service mobile return. But why wouldn’t the customer rep be able to print my receipt if I can access my receipt via the app? Also they tell U-Haul customers to park in BJs parking lot across the street but park on-premise themselves. So be prepared to evade traffic at pick up and drop off.
SOLOMON SFind ways to implement AI into your reservation process. It’ll help alleviate some of the stress associated with dealing with customers.
Eric BThe truck was the worst uhaul I ever rent, and I've have rented quite a few.
Michael B