Very easy to pick up and drop off but charges come and it's hard to get someone to explainMarco S.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Waterbury, CT 06704
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- 3.5 Average Customer Rating
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Upon returning the truck the woman who was looking over was rude. She first insisted that I was under the proper gas amount and was going to charge me. I showed her the paper I received upon rental that showed the gas tank at half full and she insisted it was supposed to be 3/4. Then she proceeded to tell me she was going to charge me a cleaning fee if i didn't fold the blankets. So I folded the blankets. I return inside and she informs me I went over the included mileage for the rental. I was confused as we drove the truck directly from one location to the other- no other stops. A man named Ed became involved and he was nasty right from the start he went to â€œreverifyâ€ the mileage and I asked why would the company not include enough miles in the rental to get me from point A to B and he told me I should've asked for more mileage. This didn't make sense. Then he comes out and shoved his phone in my face saying that Medford is only 50 miles from Waterbury and I said I drove directly here from there so if 150 miles were included and I only drove 50 how could I have gone over the mileage. This man had terrible customer service skills basically telling me I was lying and that I needed to pay him the extra money. The woman who was initially rude began to calm. I believe she was realizing that I was not lying and there must've been an error on Medford's end. However they were still insisting I had to pay the difference of the mileage (40 cents per mile for 140 miles) they were telling me we put 300 miles on the UHaul. But we never drove it around so how can that be? I have never been treated so poorly by Themis company before I have moved several times across 3 different states and have always rented UHaul and now I will hesitate to patronize this company ever again after this stressful experience. Treated like a liar, expected to spend extra money I did not have just so they could â€œclose out the rentalâ€ it was beyond unreasonable.Joseph B.
Quick, easy and pleasant representation.Natalie W.
Nothing, the service was great thank youRookmani A.