When I arrived at the above location to pick up my equipment, they kindly informed me that I was at the wrong location. And that they did not have my equipment. I then pulled up the email confirming that I was at the right address as per the email from U-Haul. She gave me the address which was about 10 minutes away where my equipment was located and I went there. Equipment was there. I got the trailer and I was on my way. It was very frustrating to drive 15 minutes. North to drive 10 minutes south to get the right equipment. I wish you all would’ve called or emailed or text or literally anything so that way I did not have to drive my truck through rush-hour traffic more than I had to the lady behind the counter was kind of the above location however, I am frustrated with U-Haul overall.
Michael L
Osman Auto Sales
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Waukegan, IL 60085
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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