Have the person at the desk know the facility. I pulled in with a 40’ motorhome. Luckily there was room for me to drive around the building then I realized the back side of the building is private residences.
Raymond S
Climate Control Moving Corp
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Webster, NY 14580
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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I used mobile pickup since this location was 'not available' for pickup during the time I wanted (1:30pm). The mobile app did not give me a code to get my keys and was telling me to go to the office for key pickup. The office had a sign on their door that they were closed 1:00-2:00 so I had to wait until 2:00 for them to open and give me my keys. The mobile app was not helpful and did not offer my the option to request the code again or anything except 'go to the office'. I will NEVER use mobile pickup again. The app was terrible.
Michele LGreat customer service. Every time I rent a truck here it’s always a great experience.
Patricia VOur online reservation was input wrong, so we went in person to have it fixed. The service person at the desk updated our time allotment and asked where we were going and where we would need to drop off, Oswego, but apparently it wasn't changed in the system. When I called to get it switched to drop off in Oswego I was told I couldn't do so because I was charged local, not out of town. I stated I had no issue paying the difference between the local and out of town rate, but the manager of the store told me I had to bring the truck back to Webster. I was unable to do this, but he insisted and said that if I didn't I would be charged "astronomical fees" if I were to leave it there. Extremely poor customer service.
TRISHA LWas not happy with the service, it was not mentioned that there was no ramp plus the engine light was on all the time Ronald Reale
RONALD R