Trailer had not been emptied before pickup. Light wiring cable had to be replaced. Employees were very helpful and took care of all the issues hence the above average even though there were some issues.
John B
Climate Control Moving Corp
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Webster, NY 14580
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Customer service rep was great. Helped me out with everything. Also assisted with getting my drop off location changed for me while in transit.
TODD MThe A/C in the truck I rented dehumidified but couldn't get it to use the vents. It eventually started to frost the inside windshield and had to put the fan on low, was a super hot, humid day. Other than that the truck served me quite well.
CAROL RI had an excellent experience with the rental truck. The staff member was very nice and professional and I also want to say that as a neighbor of this U-Haul location, they keep up the property and it always looks good.
ELAINE HAfter I picked up the vehicle and got it home, I opened the back to air it out since it was a very warm day and it was full of dirt and debris. There's supposedly a $25 fine if it's returned like that, but I was the one who had to sweep it out before loading all my equipment. I asked a lot of questions about how to return the vehicle after hours and I was under the impression I just had to put the key in the drop box, but there's a note on the drop box stating you have to sign out thru the online app or face possible extra fees. It was very confusing and when I called the next morning to make sure everything was OK, I was told they'd take care of it, so I was still confused as to what I really was supposed to do.
CHERYL P