You charged me for gas when I brought it back fuller than what I took it at. Thankfully, I took a picture of the gas gauge when I returned it. But now, I have to be inconvenienced to drive to your location tomorrow to get a refund. This borderlines on an unethical business practice.
Kenneth S
Climate Control Moving Corp
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Webster, NY 14580
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Picking up with the app was not working properly
Christopher HThe online check in was awful. Why did I need to supply an alternate contact/reference? Why did you feel the need to contact them? Why did I need to send a picture of myself in addition to my license? Overall it was a bad experience and it will impact my rental decisions in the future.
David BHave the person at the desk know the facility. I pulled in with a 40’ motorhome. Luckily there was room for me to drive around the building then I realized the back side of the building is private residences.
Raymond SI used mobile pickup since this location was 'not available' for pickup during the time I wanted (1:30pm). The mobile app did not give me a code to get my keys and was telling me to go to the office for key pickup. The office had a sign on their door that they were closed 1:00-2:00 so I had to wait until 2:00 for them to open and give me my keys. The mobile app was not helpful and did not offer my the option to request the code again or anything except 'go to the office'. I will NEVER use mobile pickup again. The app was terrible.
Michele L