Our online reservation was input wrong, so we went in person to have it fixed. The service person at the desk updated our time allotment and asked where we were going and where we would need to drop off, Oswego, but apparently it wasn't changed in the system. When I called to get it switched to drop off in Oswego I was told I couldn't do so because I was charged local, not out of town. I stated I had no issue paying the difference between the local and out of town rate, but the manager of the store told me I had to bring the truck back to Webster. I was unable to do this, but he insisted and said that if I didn't I would be charged "astronomical fees" if I were to leave it there. Extremely poor customer service.
TRISHA L
Climate Control Moving Corp
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Webster, NY 14580
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Was not happy with the service, it was not mentioned that there was no ramp plus the engine light was on all the time Ronald Reale
RONALD RYes
EDWIN CEasy drop off, really appreciated the ability to drop anytime.
CHRISTOPHER HWonderful experience , will rent again soon
LAURIE C