I reserved a 10’ truck. Upon arrival there were only 15’ trucks available and I was forced to pay for the difference. The U-Haul representative said there was no way to accommodate paying for only what I reserved despite available truck options. Fleet management is not the fault of the customer. This needs to be fixed.
CHRISTIAN W
Convenience Guru
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Welland, ON L3C3V3
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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I had a great experience at this shop thanks to the wonderful team of workers. From the moment I walked in, I was greeted with a warm smile and a helpful attitude. The staff were knowledgeable, patient, and went out of their way to make sure I found exactly what I needed. It’s clear they take pride in their work and genuinely care about customer satisfaction.
PAVITHTHIRAN ABoth gentlemen from the store were courteous and their English was good. It seemed the whole process of renting the truck, bringing it back and the paper work was seamless.
JEROEN VUpon our return of U-Haul van the store clerk posted a sign starts back in 2 minutes. 15 minutes later he returned from Tim Horton’s with his coffee. The line up was very long and people were fighting. A verbal altercation almost turned into a physical assault. This was a frightening and horrific experience. I will never rent a U-Haul vehicle from this establishment ever again.
Darryl HEfficient friendly
JO-ANN S