The truck was in horrible mechanical condition. Brake system, ABS, and traction control dash lights continuously warning of brake system issue. The speedometer was 12 miles per hour off, showing a slower speed than actual. The cab leaked on the passenger side when it rained, and the tires were so out of balance it would shake violently.
Quinton A
Greenwood South
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Greenwood, IN 46143
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- 4.0 Average Customer Rating
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The man that rented us, the U-Haul did not tell us what to do in case of an emergency or anything else. We only knew because we listened to what he told the woman in front of us. We ended up getting into an accident and when I called him, he told me a 45-year-old woman that two young ladies should not be driving a U-Haul. Then argued with me and told me that I did not report it when I did it and was overall very rude with no regard to me and my children’s well-being.
NICOLE MTruck was dirty, owner was rude, and the truck had 450 miles on it when I picked it up not 390 miles so I don't owe anything else.
ROGER SI've already explained this in my previous comments. I rented the truck in Florida and drove it to Indiana. The truck was returned with more gas than required, with the rental equipment, clean and more than a day early. I was told no refund would be given. I rented the truck online and tried to give myself plenty of time to make sure the truck would be returned by the due date. Online, I did not read anything about no refunds for an early return. Perhaps it is there and I didn't see it. Had I known this, I would have estimated the time I needed the truck differently. Customers definitely need to know this before they rent so it should be prominently posted in the online rental form. This was an expensive mistake for me to make. In the future, I will first check with companies regarding their refund practices. The one good thing about my experience is that the truck seemed well maintained and drove well.
DANIEL LThank you so much! Everyone was very nice. Very busy and handled everything nice and smoothly.
STACY D