Upon pick up the van was extremely dirty with construction dirt from the past user. Also, when I booked the vehicle I said I was driving less than thirty miles, when I checked the rental out the contract hold was for a hundred miles, lets see if i will have to fight to get my money back or if it will be adjusted after the return. Over the years for business I have rented many U-Haul vehicles, this satellite location is not the best.
KIMBERLY H
MP Broadway 11 LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Williamsburg, NY 11249
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Duke was very friendly and informative. Thanks for helping my move a smooth transition. Much appreciated.
ALLISON TI arrived at 10a to pick up my Uhaul Truck. Reservation was for a 10a pick up and I did self-pick up. As soon as I started the online process, I was told there was an issue with my reservation and to call a number. I called, gave a man my info, was on hold for 15 more minutes, and then the call just ended. I went to chat with the man working the window and me and another couple were trying to pick up trucks. It turns out they didn't have a truck for me because two trucks were 4+ hours late to be returned. The other couple was to get the truck and he tried to find a way to get me a van, but I could only use it for 2 hours (virtually impossible). After almost an hour, the couple actually had to take a van for some reason and I got the truck. I lost one whole hour of move time. So frustrating and anxiety inducing. I understand this isn't entirely uhaul's fault because two trucks were kept late, but there ~have~ to be more than 4 trucks available at any location for one of the biggest moving weekends of the year. Also feel terribly for that couple who didn't get their truck either. The gentleman who helped me - I never got his name but he was working at 10a on Saturday, 8/30, was my only saving grace. He was so helpful and kind and patient. Wish I could've thanked him in person. Please make sure he is rewarded for being a great employee. He is the only reason I'm giving above a 1 or 2-star rating. Thank you kind sir!!!
Caitlin OYou can ask the driver to clean out the cab. Otherwise it was a good experience!
MADELINE CThe gentlemen who helped me was fantastic! Friendly, helpful, and easy to work with. I will definitely recommend this facility!
Courtney D