ensure that your staff complete the return process for the vehicle. The pickup process was significantly delayed as the equipment wasn't available for mobile pickup until I asked staff hanging out on their phones for assistance multiple times.
Hugo M
MP Broadway 11 LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Williamsburg, NY 11249
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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Requested a dolly but wasn't provided one. If they don't have them I should have been told ahead of time
ADAM S$20 for after hours drop off is ridiculous. i returned it before it was due back. after hours is less work for uhaul yet somehow i am charged for it. lame.
NATHAN RThe employee was on a personal phone call during checkout and in no hurry to assist me or other customers of the parking garage. It took over 30 minutes from arriving to get the keys even though I was first in line when I got there. He then gave me the keys to a truck which did not match my contract, leading to difficulty in the return process (I didn't notice until return)- the odometer and gas were impossible to reconcile. When I called the location the next day to clarify, the employee who I spoke to couldn't understand my problem and refused to help me clarify that the truck had been returned properly. Maybe it still hasn't! Truck had used cleaning gloves stuffed in the cupholders. On the plus side, I appreciate how this location accepts returns late at night with a key drop. Positive: I spoke to a Uhaul customer service representative (Kim Dieu Voas) during my return process who was extremely helpful and polite.
SEBASTIAN BIt's easier and faster to get with great services.
VALDOSTA K