The gas cap on the truck was tampered with and removed. The gas tank hole was uncovered. The truck could barely pull forward while driving. It was very slow and held up cars behind me. The truck made a loud noise when i press the break to start the engine. Also, I had to call a representative to help me with the password to get the keys out of the back because the video that helps instructs how to unlock the lock said the password code has 4 letters where the representative gave me my 3 letter password/code..My movers were waiting for me at my house when I asked them to be there at a certain time. The whole situation delayed me and made me late getting back to my house to meet the movers. Lastly, I was afraid to start the engine to the truck because of the gas cap had been removed by someone. I was afraid the person who removed it had put something dangerous in the gas tank that could’ve made the truck explode. The entire situation on this day of the truck pick up was very stressful and frustrating. It made me not want to rent from U-Haul ever again. Then I had paid $70 the night before when reserving the truck, then another $90 the morning I picked up too. I was worried that I was double charged
Quasheta J
AAA Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Winston-Salem, NC 27103
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.5 Average Customer Rating
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Taylor AManager was super helpful. Enoyed the experience.
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