Moving Truck Rental in Winston-Salem, NC at Security Storage

The worker seemed to have a poor attitude with the customers that came to the store.

Better instructions for drop off. The app does not tell which stores take drop offs. Had to remember the street name to find the store on Google to call the next morning and confirm the return.

Was told to go to location downtown but they refused to take the trailer so I had to go to Glendale location.

i WAS TOLD 75.00 FOR RENTAL AND 25.00 FOR INSURANCE. MY ACCOUT WAS BEBITED 132.00 . I WAS NOT TOLD ABOUT THE EXTRA. THE AGENT SAID THEY DIDNT HAVE A TRAILOR AFTER I RESERVED IT A WEEK AGO. IT WAS 5.15 AND SHE SENT ME ACROSS TOWN IN 5.OO TRAFFIC TO A STORE THAT CLOSED AT 5.30. THE MAN THERE STAYED TO HELP ME .WHICH I APPRECIATE. AND SAID THER WAS A TRAILOR AT THE OTHER STORE. I REALIZE IT WAS QUITING TIME BUT SHE ACTED VERY UNCONCERNED. I HAD NO TROUBLE WITH THE MOVE AND RETURNED THE TRAILER WITH NO PROBLEM THANKS WAYNE WRIGHT

The manager at this facility was very rude and condescending. This is the second that I have dealt with his blatant racist attitude. He does not need to interact with the public, because he has terrible communication skills. I will not rent from this facility again.

Terrible service! I returned the truck at 3PM Sunday and on Monday I was charged additional $59 for 1 extda day although the truck was returned in time! The lady on the phone said the truck was not there yesterday but I believe this is a mistake. Also, I was not aware that I would need to confirm drop-off online. I am very upset with the level and quality of service at that location: 2100 glendale st winston salem nc 21127.

the manager at the store needs some Customer Service skills. He never cracked a smile. Rolling his eyes at my questions and very impatient and was short with answers. Not a pleasant person to do business with - We won't go back to that location - ever.

Not a thing(excellent)

Mike is the best. Whoever says Mike doesn't have excellent customer service is lying. I deal with glendale uhaul on a weekly basis and I've witnessed Mike help several customers without problems or issues. I would recommend Mike's glendale uhaul any day. Thank you for helping us mike.

The guy who we rented from was the absolute worst! I would not recommend this location to anyone strictly because of him. I'm not sure if he has no idea how to handle the general public or if he just chooses to be as rude as he is. I was double checking on how the hold works and asked if i could verify the gas level before i left he said " once i do the contract its your problem not mine" . I just don't understand how this behavior is acceptable. i would not allow him to work for my company and I am completely shocked that this location even gets business with him running the office. he was rude from the beginning to the end and appeared completely inconvenienced by having to assist us. which would make sense i suppose since he was looking on craigslist when we came in. it's just unacceptable behavior. On a good note , the young lady who checked the truck back in was as pleasant as could be, Had a smile on her face from the moment we got there to the moment we left, even with having to check the truck in with it raining she was nothing short of fantastic, next time i need a uhaul i would have no problem renting from her. I will however NEVER rent from the man that works there.

Trailer was clean but when it rained it leaked all over our boxes and ruined some albums,table and items in cardboard boxes. Also before we left town we came back to rental location because we had some questions about the chains etc. The "gentleman " told us that once we drove off his lot it was "our probdl not his".

This was my 3rd experience here, they were all good

This agent and the guys work there the tray to charge me cleaning fees they do charge over prices and my trip they charge me guys Too I did returned the gas tank the same things I took it and they charge me cleaning fees and the truck was very very very dairy when I picked it up and they have zero experience with customer service

First of all....a lot of uhaul places near us were closed (at 3pm!?). Then took it to place on Marshall st (downtown Winston) & they would not accept it because we did not rent it from them (what?? Really?) She was not helpful at all,had to look for another place to take it to (way out of our way). The guy there didn't want to take it either because we didn't rent it from there. My husband was not happy & told the guy he wasn't taking it to another so the man reluctantly took. You need to get it together UHAUL!

The guy at the Check in counter was very very rude. before I had any questions for him somebody came in and asked how much the boxes were and he said in a grumpy voice. the price is on the boxes. they asked where was it? and he said there! the person said where? he said beside the door in a tone that sounded like (your stupid for not seeing it). he told me I had to go outside and do the online check in at the truck. I then had issues with the online check-in at the truck.. it didn't work, every time I tried to load the page on my phone it would show something for a minute and then the page would be blank. (i work in it so i know what I'm doing with technology. I never received a confirmation email, but you guys charged my credit card. I showed the issue to the guy, and after a minute he said he couldn't help. I said to him then what can i do? he said contact u haul or i can make a new booking here. i said ok. he canceled my oroginal booking in a matter of secounds. (but couldn't check me out under that booking? and he proceeded with a new booking. he told he couldn't give me the same rate i had. I said why not? he said he was not U haul. i said U-haul is all around you, everywhere i looked was the u haul brand.. but you don't work for U haul? he said no. i work for so and so very angrily. i said then I don't want to do the rental.. he then angrily slid my ID back at me. I said, this is bull* (i was getting annoyed) i had been trying to do the online check-in outside in the cold for like 10 minutes and the guy inside the building can't help me? I proceeded to walk out and thought about my options. It was not worth my time to reserve another truck with another company, so i went ahead with the booking at the higher rate. Truck was fine. mostly clean (i did find cigarettes and hair spray under the seat) and ran well. I will never use u-haul again because of that guy. (and I've bought trailer hitch etc from u haul, was very happy. but this one guy spoiled it)

The people here are very friendly and helpful. They are awesome to deal with!

Perfect. Attendant was helpful and trailer was in very good shape. Move went very well.

I got charged an extra $11 for dropping off at a different location just down the street. I was told there was not enough room at my indicated drop off location and to take it to the place down the street. I should not have been charged a drop off fee for doing what I was told to do. When I complained I was told that I would be getting a refund. I have yet to see it.

Owner was rude on the phone and in person.

Extremely rude manager

From start to end everything went perfect. Could not have asked for a better no issues experience.

The guy at office was very rude. I will not ever use this location again. No way. Racial profiling.

Nothing.. Just keep up the good work. And excellent customer service

Improve customer service, customer is always first priority and they will return and market for you.

Everything was fine.