The rental went well however I was DOUBLE charged. The general manager at this site was RUDE DISRESPECTFUL and downright MEAN. He didn't want to hear me out but insisted he was right and he insisted if I had an issue to call corporate. No wonder after being on the phone with corporate for just over an hour and a half they listened to my original order conversation and finally admitted the overcharge not only refunding the overcharge but also giving me a $15 vip credit for my next uhaul purchase. WILL NEVER USE THIS LOCATION IN THE FUTURE. Very poor customer service after return and OVER CHARGED for rental. This location needs their franchise revoked.
Moving Truck Rental in Winston-Salem, NC at Security Storage
Moving to or from Winston-Salem, NC 27127? Get FREE truck rental rate quotes at Security Storage.
Get FREE moving truck, pickup truck and cargo van rental quotes at Security Storage
Pickups Small jobs
Cargo vans Small jobs
10' truck Studio to
1 Bedroom Apt.
15' truck 1 Bedroom Home
to 2 Bedroom Apt.
17' truck Home up to 2 bedrooms
20' truck 2 Bedroom Home
to 3 Bedroom Apt.
26' truck 3 Bedroom Home
to 4 Bedroom Home
Simply click on each moving truck shown above to view individual truck specs including: safety features, towing capacity, fuel economy and of course, the available space-per-truck size. Each rental truck is individually priced to help save you money, time and energy on your move to or from Winston-Salem, NC.
Cargo vans and pickup truck rentals in Winston-Salem, NC
U-Haul cargo van rentals and pickup trucks in Winston-Salem, NC are perfect for home improvement projects, deliveries and other small loads. Rent cargo vans or pickups to save money on local moving or deliveries. Cargo van and pickup truck rentals are popular with local business, college students and smaller housing moves in Winston-Salem, NC 27127. Our moving van rentals include air conditioning, rub rails to protect your belongings and come equipped with a hitch to tow a trailer rental.
- Interior rub rails in cargo vans
- Automatic transmission
- Air conditioning
- Gentle-Ride suspension
- Fuel-efficient V-8
- SRS/air bags
Individuals worked with helpful thanks !
Thanks for asking. I believe u-haul provides good service. However, when it comes to clarity on with charges for mileage it can be misleading. Yes on the contract which I was not made aware of, that 116 miles was allowed which I honestly didn't pay attention to . All that was made clear to me is that the truck had 7/8 worth of gas and when it should be returned. But when I returned the vehicle, I was made aware that I went over the mileage that was on the contract I received. It could go both ways. I should have looked closely at the contract or it should have been stated from the beginning. I chose uhaul because it was reasonable and I didn't see mileage being a upfront notice like Ryder, budget and Penske. Nevertheless, I will use U-haul again. Thanks for listening.
My experience with this location was very good and exceeded my expectations. Staff was very professional, i was in and out very quickly both picking it up and bringing it back. Would highly recommend them.
Very easy, no problems
Great friendly service! Will rent from this location again.
Called 1-800 number to reserve a truck for 2 days since that is not an option online. Was told I was good to go but upon arrival I was told I could only have the truck 1 day. Rep worked with me immediately and found a solution right away. He was great company Rep!
Drop off was easy and quick, they were very helpful and friendly.
The employees did not wear masks, despite the sign on the door requiring masks. They should be required to wear masks for the customer's safety amidst a pandemic.
Very nice location! Wonderful customer service!
They were so accomodating and helpful. They offer options to customers who used uhaul/ubox for the first time. Joe even lent us his rope to secure our stuff and he was so patient in going back and forth to forklift our boxea. Thank you glendale branch!
Excellent transaction. Very helpful when picking up. Would definitely use them again next f the need arises.
Counter person was very friendly, knowledgeable, and helpful. Made my experience that much better. I told him that I am customer for life and I meant this. Thank you
Staff was very helpful and patient.
Amazing service. Great experience. Thank you!
If it was not for the fact that I have been a customer of uhaul for over 15 years, I would never rent a truck again. The truck smelled, was dirty (to include half eaten candy in the cup holder) the cab was filthy just in general. The fuel level was off and I didn't get the equipment I requested nor was I called to inform me. I assumed the dolly in the back was left for me so i used it. Come to find out it was a "utility" dolly instead of an appliance dolly. Due to renting it after hours I used the dolly and then was charged for both. When I called the store, (the first 1 hour of dialing was not answered and there is no voicemail set up) the lady was extremely rude and proceeded to tell me she couldn't help me because she was there last night and I should have verified it. So I decided to call the 1 800 number. the first guy said he couldn't help me. So instead of being transferred I had to call back in and wait another 20 minutes and finally i got my $10 back this is crazy and unacceptable I would seriously consider an audit of this location.
FIRST TIME CUSTOMER AT UHAUL: Per my reservation, Glendale St. wasn't the initial drop-off location. However, being that I didn't arrive in time to drop off the trailer at the scheduled point, I was referred to another location (Marshall St.) - where the representative refused to take the trailer and told me to go elsewhere because he had no space for me. As such, I located the Glendale St. location, which was also closed. However, the representative accepted the trailer. The representative apologized for the mistreatment I received at the Marshall St. location and was very helpful in detaching the trailer from my vehicle. Although all ended well, I don't believe I will be using UHAUL for future moves nor give a referral to others.
Was told I couldn't drop my rental at the location closest to me, even though I had done that twice before. I had to drive extra miles for drop off.
Reserved trailer at downtown Winston Salem but moved to Glendale location out of the way for me and trailer was not there when I arrived then someone returned one same size i booked DOUBLE booked?.?? Not satisfied and not cleaned with everything going
They were very friendly and helpful. I will definitely use them again!
My experience was very positive and I wouldn't change a thing. Cliff has great customer service skills and I enjoyed working with him. I am sure I will become a regular customer!
U-Haul sent emails before pick up the vehicles would be sanitized. When I wanted to confirm with dealer he stated "I will not tell you something that HAS NOT been done". We DO NOT sanitize. I will never rent from U-Haul again due to COV19 lack of prep.
The staff was very polite and helpful!