Worthington location refused to check in my three pieces of equipment that I returned. Pointed to a small sign with the name and number of the regional manger in Indianapolis and told me to call that number. Employee and manager at Worthington we're both extremely unhelpful. Ned, the regional manager took care of the returns after we called him the second time. Uhaul needs to train staff in Worthington or revoke their dealership status.Timothy C.
Worthington County Market
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Worthington, IN 47471
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- 3.0 Average Customer Rating
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The equipment wasn't there, and the manager wan't answering multiple calls from the agent. After trying to call U-Haul for options (30 - 40 call wait time), the agent found the trailer down the road 3 miles. I was instructed to go there to pick it up. Then someone showed up stating they had stuff inside. Obviously the equipment wasn't being used by actual UHaul customer, so was unclean when I got it. This location should not be in business.ARDLEY T.
The management of this place is non existentGeorge M.
There is absolutely no cell signal at the store location. Need to provide guest WiFi if you expect customers to use the U-Haul app. Overall a good experience though. Truck was in good shape and transaction went smoothly.Steve C.
Had a minor problem after return but problem was resolved very quickly. Thank you.JEFFREY P.