Customer Reviews for Box Brothers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Box Brothers
Great as usual, will use them again
This location was off the beaten path, hard to find. The rep did not check the gas tank level, did not check to see if the hand truck or blankets were accounted for.
Location is a bit shabby, but the young man who helped us was competent and pleasant to deal with.
I was met by the Supervisor. The day before I was told I could bring back the truck about 9. I brought the truck back 10 minutes prior to 9 o'clock. The Supervisor for about 1 minute tried to tell me how important I had to have a cell phone. He said I should have read the contract. His employee the day before gave me verbal instructions and that's what I followed. Your supervisor at that location has poor people skills. He needs to learn how to address people. I will never return to that location nor ever recommend it.
Tim was the gentleman who helped me with a tow dolly.
He didn't have to, but squeezed me in and let me rent it for the few hours I needed it before it was scheduled to be rented by someone else.
I really liked that 10 ft truck with a V8. Big mirrors made lane changes routine. Service was fine too.
Truck bed was full of dirt and gravel from previous customer. One tire was a replacement and the indicator light was on the whole time.
Your reservation website got my reservation wrong. I clicked on the trailer I wanted, found a local store, picked a time, and proceeded with the reservation. When I got to the store, it turns out that the website reserved a different trailer than I had originally clicked on. Perhaps your up-selling during the time selection and reservation process is a bit over the top?
The pick up location manager was super helpful and got me the trailer that I originally wanted. I wish that the website hadn't complicated the process - there was a real risk that the trailer I wanted wasn't actually at this location.
Right rear turn signal inop along with brake light. I was told it was working after checking plug. Did not work for a 400 mile trip. Very aggravating and unsafe.
Rodney on Saturday was slammed w people picking up. He was professional and professional. I set up another truck for the 17th.
Thank you to the Dawson group.
It was disappointing at first to find that of the 3 facilities (sad number as it is) in my town advertised to offer 24 HR drop that traffic mgmnt was sending me to The next city over. From pushing the issue, Box Brothers agreed to accept my rented truck.
The inside lights were not working so we had to unload in the dark.
Will definitely use Box Brothers in the future
Not a thing I have used box brothers twice before and have always been happy with my experience !
I was told when I made my reservation that I would only be charge for 1 day (picked up trailer at 5pm Friday 11/6/15) if I returned the trailer on Saturday 11/7, even if it were after hours (the location closed at noon). I returned the trailer Saturday evening. I only used the trailer 1 day, yet I was charged for 2 days. I have requested a refund on 1 day but have not received notification of a refund of 1 day. Please help me recify this issue. Thank you
Sign was hard to see. Need a bigger sign I drove by it twice before I knew there was a u haul dealer at that location.
Quick Friendly service will use again as the need arrises.
Super easy pickup and drop off...would have been nice to know in advance that the main U-Haul would be calling the next day to confirm drop off since the place is not open on Sundays to check it in themselves.
Drop off after normal work hours