Customer Reviews for Box Brothers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Box Brothers
Friendly and very helpful.
No improvement needed everything was perfect
The staff was rude and inexperienced. I had time constraints and was accused of stealing the trailer I was having to hookup myself because the staff basically had their heads up their butts.
It looked abandoned. A better sign would be good. I didn't know it was there and passed it when looking for it.
I made a reservation and went and put a hitch on my vehicle while that was being done I received a call and was told that I didn't have a reservation even thou I had conformation then I had to run for a trailer give you a F-
Poor and unprofessional management. Not sensitive to customer needs and disrespectful. Unclear and untold costs. Not recommending to anyone. See our ratings on social media including Yelp and Facebook.
Courteous, efficient and very helpful, recommend to anyone who needs U-Haul equipment to go to Box Brothers in Camarillo
Convenient and easy drop off.
Very easy drop off, convenient.
Difinitely quick service. Friendly. 4 Out of 5. Had my rental out front waiting for me. Great. Bob, Camarillo, Ca.
Clarify how rental time is calculated and the effect if the item is kept more than an exact number of days: for example cost for just less than 7 full days versus 7 days + 2 hours. I turned it in a bit early, so this didn't affect me, but it might have if I had been a bit slower to turn it in.
This location is easy to get to and the staff was very friendly and professional. The question of whether it was clean and inviting isn't really fair, it's a tiny cramped office, but that did not matter to me, the ease of drop off and the employees are what matter most.
charge for cleaning the trailer. 15 dollars. but the trailer was clean
They have the best staff I have ever met .keep up the good work!!
Very fast and effecient,Gary was very friendly and helpfull.check in could not have been better.!!!
Will try express checkout next time. Even without I got our pretty quickly.
Forgot to test turn signals and brake lights. Safety
The owner was a little nasty on the day of return, but he did everything he could to fix my charges that were applied wrong to my account. He did everything he could and fixed the problem and his attitude was what I wanted to see on the day I returned the keys to the truck.
Very good customer service...been using them for three years??????????