Customer Reviews for Encanto & 83rd Self Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Encanto & 83rd Self Storage
When I called to order my U-Haul I let the gentleman know that I needed the closest U-Haul to I-10 and 75th Avenue instead he gave me a U-Haul up in Goodyear and said that was the closest one and that it was only 5 miles away this was a lie good thing I caught it when I asked him what what city is it in where I'm picking up my U-Haul he said Goodyear I said there is no way that is the closest one not sure if he is trained to try to make money because I would have had to pay for more miles being that it was in Goodyear when I went to pick up my U-Haul when I finally found the correct location I left and when I got to Walmart I could not find my credit cards they were in a little type wallet for credit cards I went back to U Hall the gentleman was out for lunch he said he would be back by 1 on the sign and he was not back till 1:15 when I went inside and asked him if he saw my cards he kind of looked all over looked under his keyboard and I put my head all the way over the counter and found them tucked away and then he said they must have fallen I know this is not true I'm guessing he was trying to keep my credit cards I had a terrible experience at U-Haul this time thank you
Worst experience ever. Very unprofessional and in helpful. Reserved a tow dolly but didn't fit my car that I was towing. So he sent me somewhere else. I was supposed to leave Arizona at 6 am on 9-4-16 to be to work that evening but was unable to make it in time due to the various running around I had to do to get the right car dolly. And they messed up the contract so bad it took over 4 hours to check in the equipment I rented they charged me more than they should have and said they would reimburse but haven't.
Clean out your trucks before renting them out. Or make sure the previous renter cleaned it out because ours was filthy.