Customer Reviews for Founders Plaza Sunoco
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Founders Plaza Sunoco
The staff at the location was very nice and even helped fix a trailer light problem with my car at no charge. Great team!
Having the proper truck avaible that been reserve. Which surprisely wasn't avaible ! We had to take a van that made us make 3 trips to location which was far.
It was about what I expected given it's location. Gas station attendant was helpful. They had the equipment I needed.
Took over an hour to get my trailer. The personnel (Bob) was very helpful however and did everything possible to help.
First and foremost, adding clearer signage at the location so that customers are aware that they U-Haul vendor is actually part of the gas station. There was no walk-through to mark off existing damage like I am accustomed to doing, which left me concerned that I would get hit with a balance at drop off. Unfortunately, the gentleman who assisted seemed more concerned with getting out of work on time.
Attempted to return trailer and truck to original location in Manchester. They would not accept trailer. What a disaster after long week.
Poor customer service, damaged truck
Everything went very smoothly.
EVERYTHING WAS QUICK AND EASY AND I WAS ON MY WAY ~ THANK YOU U-HAUL :)
Good people working there.
It was closed.but it had a lock box.
The truck had an awful odor... it was filthy inside the drivers area and the guy who assisted me was terribly rude and unprofessional.
Never use this uhaul location again.
the location was fine. the truck was not broom clean. but that wasn't a big deal. The HUGE problem was that they had system problems that took over 90 minutes to finish and we left with hand written paperwork since they couldn't get system to print. It was on the first of a month so busy time but the system problems were terrible. The staff at the pick up location were very service oriented and did the best they could but the system prevented them from doing things that they needed to. Because of this, I will look at other providers for my next job (I have always gone to uhaul for both moving and storage up until now).
The person who helped me was very nice and explained everything well but the place was very small and crowded and i had to wait a while before i was helped. But it wasn't the worst experience i would use this location again.
The man working at this location was very rude. He didn't offer any help and was annoyed that I asked him where we should put the trailer. He told me to "put the damn thing over there"
The gentleman who rented us the truck was very professional. Also very quick
Very nice people at work their
Not very professional at all not focused on one thing all over the place needs improvement.
The packing items i requested were not available, the check out time was very long and the store was quite dirty.
The owner or worker at station dis not want to do a walk around....!!!The gas tank paper said full when I drove off and actual looked..it was 1/4 down from full!! Mess up my storage reservation, has furniture in one city, drop off truck in another..bad vad experience!!
Just make sure u always have truks.
Check in process could be streamlined to make it quicker.
Nice transaction.Will use them again.
Great experience. I would recommend.
Location is an older, dirty location. Equipment was clean and in good shape.
Wanted to rent from west Hartford had to go to east Hartford this brought my mileage over. Not happy having to pay extra for mileage. Should be reimbursed for this!!!
The gentleman at the store was very professional, prompt and courteous could not ask for better service. Thank you Lydia
The lady that helped me today was very, very slow. I got there at 11:00 and was out by 11:45? I was getting very upset towards the end. She kept saying sorry. She did not know what she was doing. I guess it was her 1st time but I had to meet a deadline for some furniture delivery and this kind of screwed things up for me. She asked for help and the other guys ignored her. I couldn't understand why. Anyway I would go back but hopefully she will know what she is doing next time.
There was a full soda can in the cab when I got the truck. It was frozen from being left outside, and exploded while I was driving.
The person I worked with had a good sense of humor.
Nothing went wrong. Place is a hole in the wall. Guy was super helpful and funny. Truck was fine. He extended the time without us even asking. I had no issue, but I could see how some my not like the pick up place. I'm a guys guy, so I thought it was fine. No complaints, great service.....
This was quick and easy and the people were a pleasure to deal with I would definitely use them again in the future.
The ruck was clean and ran great
for a 14 box truck it got pretty decent gas mileage as well
Continue doing what your doing it's working.
the invoice does not include the daily rate.
On 1 side of the trailer the max speed is 45PMH; on another side of the same trailer the max speed is 55MPH. The ME Tpk posted speed limit is 70. Not sure if rquipment was OK on ME Tpke. Should have been covered when leaving with equipment.
Everything went smoothly and the van I rented was ready to go and clean inside. Good experience.
This was an overall good experience and I would recommend the location to anyone moving to or from the Hartford area.
the most wonderful people in the world very helpful and Greg was very professional ....I would refer every one to that location to anyone....
Gary was awesome with service
Tow dolly was damaged and had to stop several times because it did not secure the tire the way that it was suppose to
Check in was a bit long, because this is also a gas station and a convenience store with only one clerk working.