Customer Reviews for R&S Used Tires
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of R&S Used Tires
I ordered my truck for pick up a week before I needed to move to make sure one was available. I received a confirmation email that everything went through and the email listed the location I was to pick up my truck. The day of the move I took an Uber to the location in the email only to be told my truck was at a different location and I should have received a call the previous day to confirm the details. I did receive a call, I still had the voicemail saved so I played it for the uhaul employee. The voicemail did not indicate any change of pick up location so how was I supposed to know?! The employee told me I could take the truck they had at the location I was at but it was for in town only so I'd have to bring it back. I was moving 100+ miles/ 2 hours away. They should have offered to bring the truck to me, or let me take the in town truck and replace it with the distance truck! This was not an option so I had to wait for another Uber to come pick me up and take me to the correct location to pick up my truck. Oh, and had I assumed that my order request for 2 mattress protector bags and a couch cover would be at the same pick up location as the truck, I would have been wrong and would have had to drive BACK to the original pick up location listed in the confirmation email. Luckily I was smart enough to ask about the pre-ordered material and it was available at the store. Once I got to the correct location to pick up my truck the place was a complete dump. It smelled like an ash tray, had fly tape hanging from the ceiling and a garbage can full of stinky trash right by the door when I walked in. No one was in the lobby to greet me and I waited ten minutes for someone to come take care of me, after I yelled for someone a few times. They must have had printer issues because I was given a HAND WRITTEN RECEIPT! Completely unacceptable. Uhaul needs to learn how to communicate with customers and distributors! Absolutely repulsive. What a horrible experience. Moving is stressful enough, getting a truck should not be this difficult. I will never use uhaul again after this experience.
The lady there was VERY helpful and was very informative. She was very nice and helped us out when she could have made our bad situation even worse!
Right front tire was flat
The company printer was not working and the lady in charge had to print the contract herself on blank paper. She was very professional, knowledgeable, and patient. She also instructed me well on procedures with the truck, and the truck performed flawlessly. It was spotless.
These guys were quick! They made the much easier this time! I highly recommend them! Very sweet guys!
We weren't sure if this was the right place, there was no sign indicating it was a uhaul dealer. Luckily we found the drop box and left the truck there. The woman called the next morning asking where the truck was and I told it we dropped it off the night before. She seemed very nice and was very helpful.
Rented a box truck from a smaller local vendor. Attendant was very friendly and helpful. Rates were competitive. In and out with no hassles. Would definitely use them again.
The driving cabinet was a little smelly with leftovers and everything. Other than that everything was excellent. The business owner was very helpful, friendly and straight forward.
We had reserved packing blankets & a utility dolly & neither were available.
computer didn't work.
couldn't make a copy of the check-in report for my documentation
facility looked like a hovel from Harlem
location indicated on website is totally wrong
very friendy, fun folks. helpful.. i did only get 10 blankets though (didnt use them at all) and it was a small issue when returned truck, as they wanted to charge me for the 2 additonal .. i hadn't received them though.
Leting me know that the location didn't have a 10in. truck before I made the reservation. The location only had a 14in truck and they where lucky that I had enough money for the budget of the move. I would love a discount on maybe the next trip.