Customer Reviews for South Potomac Service Center
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of South Potomac Service Center
Great staff - had everything I needed and where there early am. - Thanks
I was treated with respect, in a personal and friendly manner, with quick dispatch. Very impressed with the owner!
I left my cell phone and wallet in the truck when I was turning it in. Both were returned to me by the employee that inspected the vehicle.
I do not think there is much is needed for this location. The manager seems to have some level of irritation when returning the truck, but it was 10 minutes before closing and my driver parked in the wrong spot. It truly was a trying time for me and they made my transitions so much nicer.
Was accused of parking in the wrong spot as if There were any signs? Also called because I left bag of screws in the cab and claimed they would search, but never heard back.
Customer service short guy at front cant remember his name dude attitude stinks besides him sounding like he has a speech delay i had to be very calm dealing with him
I don't know that the mileage reported was correct. The invoice reports that the vehicle was driven 28 miles. I don't think that it was driven nearly that far.
The customer service was fantastic. And the process was very smooth. Also they assisted with any needs I had!
Driver door hard to shut completely. Smelled like someone had smoked in cab.
Nice and friendly owners/staff, easy rental & return. I inadvertently left my cell phone there and it was saved for me (rarity in this day and age) and I truly appreciated it's safe return.
The staff was super friendly and prompt with the appointment. Definitely would highly recommend
Absolutely nothing. The assistance I received was top-notch. I would gladly recommend this facility.
When I returned the uhaul I was told some green strap was not on the dolly. This supposedly meant I used the dolly. I advised the cashier that I owned a furniture dolly and didn't use or need it. The guy shrugged and said nothing else about a charge for this. When I got home I realized he charged me $7 for NOT using the dolly. Never before renting the truck or when I paid was I told I would be charged for the dolly. I didn't ask for a dolly and didn't use one. I will make sure to tell everyone not to use this location.
The owners are great, and this is my first choice for Uhaul rentals!
Friendly and got me on my way fast
I love coming to this uhaul. The man that runs it always makes me feel welcome and always works with me. I will defiantly return and recommend to others.
When you call a customer to confirm a reservation, don't wait until he shows up the next day to tell him you don't have the right size truck.
Always excellent service at this location!!!
The owner is always nasty, cussing staff, threw his glasses, threw paperwork. Huffing and puffing acting like a crazy man. Second time using this site with same attitude and disgusting temper
The entire experience was extremely wonderful. The staff was very polite and friendly. The truck was ready as soon as I was checked it and they provided all the necessary information. I would definitely do business with these folks again. Thank you
Charged for insurance that was not in the arrangement prior when the rental was booked as we have insurance. U haul rep says it was checked off to have insurance. Won't be back.
Very happy with the service I get there.
Provide the vehicle with a full tank of gas instead of only being half full.