Customer Reviews for South Potomac Service Center
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of South Potomac Service Center
Great customer service, clean and well run location for my needs.
Very polite , awesome people skills on the ball
The gas tank was not full when I drove away from the rental pick up location. It was only about 7/8 full.
My only confusion was the fact that I had received and email with a confirmation and a reservation number, then the next day, was informed that, that was no longer the case. I understand that things happen, and everything still went smoothly, just confused as to why one day it sounds like a definite thing, only to find out the next, that things are changed. As I said, other than that, no problems and happy with the people I did deal with, very friendly!
It leaked towards the middle of the truck and a lot of my stuff got very wet
The people running this location were the most helpful people I have ever dealt with in the rental business. They make you feel like you're family.
Everything was fine with the process and location. It was great to have a brand-new cargo van!
Explain more about controls of equipment, Cruise control operation, parking brake. etc.
The equipment I rented was in terrible condition. It was rusty and had actually corroded away in several spots. It did not give me any confidence that it would actually stay together while moving my car, but since this location has only one auto trailer I had no choice but to accept it. I will be sending photos of the trailer to the email addres listed below
Great staff - had everything I needed and where there early am. - Thanks
I was treated with respect, in a personal and friendly manner, with quick dispatch. Very impressed with the owner!
I left my cell phone and wallet in the truck when I was turning it in. Both were returned to me by the employee that inspected the vehicle.
I do not think there is much is needed for this location. The manager seems to have some level of irritation when returning the truck, but it was 10 minutes before closing and my driver parked in the wrong spot. It truly was a trying time for me and they made my transitions so much nicer.
Was accused of parking in the wrong spot as if There were any signs? Also called because I left bag of screws in the cab and claimed they would search, but never heard back.
Customer service short guy at front cant remember his name dude attitude stinks besides him sounding like he has a speech delay i had to be very calm dealing with him
I don't know that the mileage reported was correct. The invoice reports that the vehicle was driven 28 miles. I don't think that it was driven nearly that far.
The customer service was fantastic. And the process was very smooth. Also they assisted with any needs I had!
Driver door hard to shut completely. Smelled like someone had smoked in cab.
Nice and friendly owners/staff, easy rental & return. I inadvertently left my cell phone there and it was saved for me (rarity in this day and age) and I truly appreciated it's safe return.
The staff was super friendly and prompt with the appointment. Definitely would highly recommend
Absolutely nothing. The assistance I received was top-notch. I would gladly recommend this facility.
When I returned the uhaul I was told some green strap was not on the dolly. This supposedly meant I used the dolly. I advised the cashier that I owned a furniture dolly and didn't use or need it. The guy shrugged and said nothing else about a charge for this. When I got home I realized he charged me $7 for NOT using the dolly. Never before renting the truck or when I paid was I told I would be charged for the dolly. I didn't ask for a dolly and didn't use one. I will make sure to tell everyone not to use this location.
The owners are great, and this is my first choice for Uhaul rentals!
Friendly and got me on my way fast
I love coming to this uhaul. The man that runs it always makes me feel welcome and always works with me. I will defiantly return and recommend to others.